Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
5,870 Reviews of Family Hyundai - Service Center
Sort by
July 12, 2024
Mike was great! When I came to pick up my car, I had my toddler with me and I didn't see my car in the lot. Mike brought my car to the front for me which was a big h When I came to pick up my car, I had my toddler with me and I didn't see my car in the lot. Mike brought my car to the front for me which was a big help! More
by ANODZENSKI86
Verified CustomerEmployees Worked With
July 12, 2024
Awful experience. Had appointment for month. Called to tell me they didn’t have the part that they needed (even though they knew I was coming). Kept car for 2 hours. x Had appointment for month. Called to tell me they didn’t have the part that they needed (even though they knew I was coming). Kept car for 2 hours. xxxxxxxx excuses. More
by Anonymous122445
July 11, 2024
The gentleman who helped me was wonderful, the valet took good care of my car. This service department is top notch. good care of my car. This service department is top notch. More
by mznettie40
Employees Worked With
July 11, 2024
Great service. They always greet you with a smile when you arrive for service.. Very friendly people. They always greet you with a smile when you arrive for service.. Very friendly people. More
by C Anderson
Employees Worked With
July 10, 2024
Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a gratuity too? More
by Andy Boyce
Employees Worked With
Other Employees :
No clue
July 10, 2024
While I believe they knew what the issue was with my car, I don’t believe I was told the whole story at the beginning of our discussions. Also they started off with a high estimate, followed by an option to I don’t believe I was told the whole story at the beginning of our discussions. Also they started off with a high estimate, followed by an option to trade in my car, followed by an even higher estimate, when my car ended up being fixed at a very nominal amount, not thousands. There was a lot of miscommunication about what happened and who was responsible. Also tho my car was tied up for nearly a week, there was no offer of a loaner car or even where I could go for a rental. More
by SKL509
Employees Worked With
July 10, 2024
Service was great, we always drop our car off so waiting is never a problem. is never a problem. More
by CAROLYNJK
July 09, 2024
We waited 45 minutes in the driver before a service tech came to check us in. Our appointment was on a Monday, we assumed it would not be that busy. Tech told us it would take one hour for our tune-up and came to check us in. Our appointment was on a Monday, we assumed it would not be that busy. Tech told us it would take one hour for our tune-up and it took exactly one hour. More
by JMRBROGAN25
Employees Worked With
July 09, 2024
Service has gotten much better. Wait time was very short. Jo Ana was very friendly and efficient. Wait time was very short. Jo Ana was very friendly and efficient. More
by BEARS.FAN125
Employees Worked With
July 07, 2024
The service I received was exceptional, the service man Ken was kind and concise through the entire process from start to finish. The work that was performed by the technician was very professional. Ken was kind and concise through the entire process from start to finish. The work that was performed by the technician was very professional. More
by aj-bradford
Employees Worked With
Ken in service dept.
