Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,860 Reviews

5,860 Reviews of Family Hyundai - Service Center

Sort by
May 29, 2020

Tom treated me like he respected me as a customer. Unfortunately they did not fix the problem on the first try. Service people doing the work need to be more thorough. More

by WBEDDOW2150
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 29, 2020 -

Family Hyundai responded

Thank you for your business and this review! We're glad that Tom was able to serve you and demonstrate our commitment to great service. It sounds like you weren't fully satisfied with your service experience however, and we're sorry if your visit didn't quite measure up. If you would like to reach out to us directly, we would be happy to discuss how to best resolve the issue.

May 29, 2020

great I cannot say how great my service was. Tom Salin and Christy where fantastic and really where very knowledgeable. i would tell all my friends what a More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy, Tom Salin
May 31, 2020 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and Christy here at Family Hyundai.

May 28, 2020

Service during Covid-19 In spite of the pandemic, when I arrived at Family Hyundai, everyone had masks on and was social distancing. I still received excellent service and a More

by mrsadt67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Family Hyundai responded

We appreciate your kind words and detailed response. Thank you for mentioning our staff member, Colin, who was able to help make your experience so great!

May 28, 2020 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 27, 2020

Oil Change They did a great job considering the social distancing. Scheduling went well. Excellent Team! We did not have to wait long. They called us several tim More

by Pammy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 27, 2020 -

Family Hyundai responded

Hello Pammy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 27, 2020

Quick and easy oil change! Good service! Crystal was great! My car came back clean and paying was quick and almost contact free! I will be back again! More

by SE1485
Recommend Dealer
Yes
Employees Worked With
Crystal!
May 27, 2020 -

Family Hyundai responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 27, 2020

I’m always satisfied with my service from Family Hyundai. I won’t take my car anywhere else. The team is assume. I love Family Hyundai. More

by LDJEFFERSON2002
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 28, 2020 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 28, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai! We look forward to assisting you in the future.

May 24, 2020

Problems fixed. I had an issue with a previous service that was not complete, and service manager Michael phoned me and promptly fixed that. At the same time had a p More

by KATHY912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Family Hyundai responded

Kathy, Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

May 24, 2020

My service advisor Bryan Schultz was great. Very nice, efficient and had my car done in a timely manner. That's why I bought my car at Family Hyundai!! You give great service!! More

by Penny K
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
May 24, 2020 -

Family Hyundai responded

Kmuehl, Thank you so much for your kind words regarding working with Bryan, and for taking the time to leave us this wonderful feedback!

May 23, 2020

Tire replacement Crystal after she learned I was waiting was able to reduce my wait time. I would recommend this service area. We have received excellent service man More

by mary480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
May 24, 2020 -

Family Hyundai responded

Hi Mary, It's great to hear that Crystal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 23, 2020

Oil Change The people who work here are always very friendly. I always feel like my car is in good hands here! Being here during the Covid outbreak was also a re More

by SAKAPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : He was very friendly, explained what the service was going to entail and gave me an estimate.
May 24, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

...
444
...