Family Hyundai - Service Center

They get you in and out take care of what you are in for keep you on top of whats happening check to see you keep you on top of whats happening check to see you More

I debated giving less but was being fair due to COVID-19. First off let's state the good parts they did do the touch up they owed me on my paint in a timely manner or 3 days. The pickup was easy and it was n First off let's state the good parts they did do the touch up they owed me on my paint in a timely manner or 3 days. The pickup was easy and it was no hassle. Now the issues I found starting day 1 I come in and I have a Genesis g70 the genesis rep send me over to the new guy to get checked in get my loaner and so on. This is fine however the new guy is unsure how to issue me a loaner and so on and his coworkers didn't seem to want to help told him I'm busy and just wait a minute now note there is 3-4 reps and only 2 customers currently at 9am. The genesis reps proceeded to call his current customers while new guys tries to check me in while another rep down the isle is having a personal phone call about someone's mother in law that I can over hear instead of helping new guy check me in. 45 minutes pass and I'm still waiting and the guy can't issue me the genesis rental as he was trying to do so through the hyundai rental which then the Genesis rep chimes in and tells him.why does he need that car just go find another hyundai to which I spoke up and said its most likely due to the fact I own a genesis. At this point the genesis rep decides to check out the rental for me in a matter or 2 minutes. The service was sloppy and the reps just seem to not care until it is needed and communication is none existent from sales to service etc. Every time I have to call and ask whats the update, did you guys do this etc and for me to buy the "luxury" and be treated this way really makes me question the level of care provided. More

Grease oil and filter and some odds and ends Mike is always so wonderful. The reason we buy Hyundai is because of his service. He keeps us informed of everything as it happens and things are done Mike is always so wonderful. The reason we buy Hyundai is because of his service. He keeps us informed of everything as it happens and things are done right. More

Service was great, and the way you’re doing thing so we can safe is outstanding. Things was clean people there really took care of me. Thanks can safe is outstanding. Things was clean people there really took care of me. Thanks More

Fast and sufficient! The service will tell if my experience was excellent/ worthy again. I still believe that the mechanics are the best and in the state. experience was excellent/ worthy again. I still believe that the mechanics are the best and in the state. More

Great Place to do Business I found Family Hyundai to be friendly place, extremely clean and the staff were personable. The service I received deserves 5 stars. From the time I I found Family Hyundai to be friendly place, extremely clean and the staff were personable. The service I received deserves 5 stars. From the time I walked into the service area Bryan took care of checking what service needed to be done, quoted any cost so I understood everything upfront and the actual service staff had my car ready in under an hour. To me that is very impressive. I will for sure continue to do business with this dealership. More

The service I received was 5 star. Feom the minute I called to the time I left I alwayse had somebody talking to me. I would recommend this establishment to anyone. called to the time I left I alwayse had somebody talking to me. I would recommend this establishment to anyone. More

Tom was the only one who knew what he was doing with my car. Other than that my car sat there for over a week. car. Other than that my car sat there for over a week. More

Express oil change Under the current circumstances which has to be a hardship on the staff and service personnel, the oil change was don sooner than expected. I was gr Under the current circumstances which has to be a hardship on the staff and service personnel, the oil change was don sooner than expected. I was grateful not to have to sit through all of "The View". More

Outstanding service every time. I had a timing belt changed and a coolant flush. They gave me a ride home and picked me up when my car was ready. The service advisor, every time. I had a timing belt changed and a coolant flush. They gave me a ride home and picked me up when my car was ready. The service advisor, Tom. was knowledgeable and efficient. The drivers that took me home and picked me up were courteous and pleasant. Definitely a place to go for excellent service. More