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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews

5,825 Reviews of Family Hyundai - Service Center

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December 01, 2023

Collin did a excellent job, and he is one of the best in the industry. More

by rmach111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Family Hyundai responded

Thank you for the great rating. We look forward to serving you in the future.

December 01, 2023

Great service at Family Hyundai as usual. That’s why I keep coming back. Sad to see Tom is gone from service but hope he is enjoying his retirement More

by MUGUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 01, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 30, 2023

I have been using the service since 2014. The staff is courteous and professional always. More

by MIRA.GUESSDAVIS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Family Hyundai responded

Mira, Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 30, 2023

Ken Begeske is very customer oriented and thorough when it comes down to answering questions and identifying issues that need to be resolved. Thank you for having staff like Ken working with you because More

by D. Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Begeske - Service Dept
Dec 01, 2023 -

Family Hyundai responded

Dan, thank you so much for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to serving you again!

November 30, 2023

The atmosphere inside the dealership was very comforting. The vehicle we wanted was onsite, negotiating was easy and not time consuming. The salesperson was knowledgeable and friendly. Throughout the experie More

by FCHEX01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesperson Jaclyn
Nov 30, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2023

I am very pleased with the service crew, specially Bryan, who has been great in my last 2 visits More

by RAFAELFERRUSQUIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Family Hyundai responded

Thank you so much, Rafael, for your kind words for Bryan, and for taking the time to leave us this wonderful feedback!

November 29, 2023

It's OK. Too long a wait, and I was only getting a recall done. No one came told me about other issues till I ask if my car was done. Appointment time 1:30, I More

by louloubarr55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember any names
Nov 29, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 28, 2023

It was great to stop in and be greeted by Colin and be provided with great service. Everything went smoothly and my car was serviced to my expectations. More

by ELZCOLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

November 28, 2023

Well when I arrived they were very professional and understanding of my visit. And told me approximately how long it would take and what I need for future of the car to be fixed and maintenance. I will More

by ZMORANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall the person sorry
Nov 28, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 28, 2023

Nobody answers the phone. Nobody returns calls. They make you pay for their own incompetence. Terrible. More

by millar_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe in service dept - bad
Dec 01, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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