Family Hyundai - Service Center

It takes to long to get a appointment and way to long to wait for your car for a simple oil change over 2 hours wait for your car for a simple oil change over 2 hours More

When making the appointment, the staff at Family Hyundai were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the tec were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the technician look at the vehicle, he resolved it very quickly by stating that the button on the vehicle, where the setting for the camera was turned off. When I arrive to my appointment on time, the porters were very rude to me, telling me that I had to go all the way back to the end of the line and there was a long line to wait. I was very upset with the lack of professionalism handling. And respecting my time. One of the managers came out and I complained to him about the issue with having to wait in the parking lot for over an hour even though I had an appointment scheduled. I appreciated that the Porter did drive me back home. However, when the vehicle was inspected and to be returned back to me, the manager was out at lunch and could not coordinate with me to have a porter pick me up from my home this was frustrating because then I had to get an Uber to drive me to the dealership for a problem that could’ve been resolved over the phone to begin with, and did not necessarily require a technician to inspect the vehicle. I feel that the staff who handle the phone calls are not professional because if you go to lunch, someone should cover the phones. More

They are friendly and make you feel welcome and take care of you as soon as you can of you as soon as you can More

My service Rep was Crystal she was very professional , helpful great customer service she kept me updated on my vehicle. Made sure I wasn’t inconvenience while my car was being repaired. Thanks Crystal helpful great customer service she kept me updated on my vehicle. Made sure I wasn’t inconvenience while my car was being repaired. Thanks Crystal More

Fast service, kind and polite. Love this family hyundai and would recommend to friends and family. Love this family hyundai and would recommend to friends and family. More

Professional, complete care, never any recommendations that aren’t necessary, fast, and they offer rides instead of waiting. If they have a car available! that aren’t necessary, fast, and they offer rides instead of waiting. If they have a car available! More

Kenneth provides create customer service. Clean waiting area with internet and snacks 😀 Thank so much. Clean waiting area with internet and snacks 😀 Thank so much. More

I presume the service center is talking about maintenance on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. More

Very very unprofessional,charged me for something I already knew,and told them the problem. I will be taking this matter with corporate. already knew,and told them the problem. I will be taking this matter with corporate. More

Bob was awesome to work with. He was very helpful and informative. He was very nice and helped with any questions I had. He was very helpful and informative. He was very nice and helped with any questions I had. More