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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,839 Reviews
Call Service Center (708) 444-7100

5,839 Reviews of Family Hyundai - Service Center

Sort by
July 27, 2023

Great customer service. Very prompt with my appointment and was in and out of there quickly More

by kenrakas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 26, 2023

I wish they would admit that the 2017 Santa Fe Sport and especially the 2018 Tucson have hesitation and surge issues More

by JIMSALKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Jul 27, 2023 -

Family Hyundai responded

Jim, Thank you for this feedback. We're very sorry to see that you didn't have the best experience with your vehicles. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns?

July 26, 2023

They were great! They were super busy but they got my car in and out! More

by CATHYYMCA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Family Hyundai responded

Cathy, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 25, 2023

Best this book by the Carter for it was great experience Will purchase my next card More

by vivalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus
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Jul 26, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 23, 2023

Do not buy a hyundai. The cars are ok but I should not have to wait 6+ weeks for a service appointment. Categorically unacceptable. More

by BRW1526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus
Report | Print
Jul 27, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 23, 2023

Fast service. Got me in and out quickly as requested as requested. Friendly staff too. More

by ojp5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jul 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 21, 2023

Your team has provided professional customer service each time I've brought my vehicle in. More

by ADRIENNE.SIMMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jul 22, 2023 -

Family Hyundai responded

Hello, Adrienne! Thanks for sharing your thoughts about your professional experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 21, 2023

It takes so long to get a appointment. You have to try to schedule and try to figure what you will be doing in 3 to 4 months More

by eiregirl69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2023 -

Family Hyundai responded

Thank you for your review! We work hard to make sure our guests have an exceptional experience and will take your feedback about appointment times into account. Please let us know if there's anything else we can do for you!

July 18, 2023

Very good work place with a good team and very good people there and good results More

by TRFCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Jul 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We're thrilled that you enjoy working with our team! Please let us know if there's anything we can do to improve your experience in the future.

July 18, 2023

Very friendly and professional. The parts supply worker went above and beyond to help me. More

by BRENDON8118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal from the Service Dept.
Report | Print
Jul 19, 2023 -

Family Hyundai responded

Thank you for your very kind review, Brendon. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Family Hyundai.

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