Ferman BMW

Excellent Excellent job had by all, including Christian the BMW Genius, who Kehm came out to fix a few settings on the car the BMW Genius, who Kehm came out to fix a few settings on the car More

If I were told that my X7 would require new rear tires every 10,000 miles, I would never purchased the vehicle. Also, the passenger vent never worked on delivery, yet my wife was charged for the repair. every 10,000 miles, I would never purchased the vehicle. Also, the passenger vent never worked on delivery, yet my wife was charged for the repair. More

Great communication and good service. Timing was quick as well. Will come back again. Thanks Timing was quick as well. Will come back again. Thanks More

Great service and always very professional. I drive 45mins to this dealership instead of going to my local dealer. I drive 45mins to this dealership instead of going to my local dealer. More

Prompt, courteous reception. Knowledgeable and responsive staff. On time and easy check in. Flexible appointments. Accommodating. Knowledgeable and responsive staff. On time and easy check in. Flexible appointments. Accommodating. More

Visited for service. Personnel were knowledgeable, facility is in excellent condition, and work was performed quickly. Personnel were knowledgeable, facility is in excellent condition, and work was performed quickly. More

Easy as 123, staff is very professional and helpful, they will find a way to make the deal and make customer happy! will find a way to make the deal and make customer happy! More

Sal in service is phenomenal. He helps me all the time. Served me I the right direction and even helped upsell tires from BMW which I ussally go to tire rack for. Made my ser He helps me all the time. Served me I the right direction and even helped upsell tires from BMW which I ussally go to tire rack for. Made my service appointment a one stop deal for several items. So I dropped a grand. It happens. Thanks Sal!!!! More

Shifting issue with transmission turned out to be a battery that needed replacement. No reason was given as to why the battery “failed” a test, considering there wasn’t a known issue with the battery p battery that needed replacement. No reason was given as to why the battery “failed” a test, considering there wasn’t a known issue with the battery previously, car started & drove, etc. I get it because the original battery was 4+ years old & no other “faults” were detected. Okay so we approved replacement of a BMW battery, which is what we were quoted. We go to pay & pick up our car & at this point we’re told that Ferman BMW replaced it with an Aftermarket battery, not a BMW factory battery. The Service Advisor blew it off like it was no big deal, yet everywhere you look on BMW North America or any BMW dealer website, BMW talks up their “Original BMW” parts, including batteries. Lack of communication is why I’m rating this low. It’s a battery, apparently with the same (?) 2 year parts warranty, so probably not the biggest deal. First off, tell me BEFORE you replace it that the BMW battery is on back order. Secondly, explain why it’s really not a big deal, since apparently I’m not getting the same “quality” part that BMW websites hype so much. Don’t let me leave questioning my choice in using Ferman BMW to begin with. More

Excellent customer service and follow up. Great listening skills and attention to detail Car was returned clean Great listening skills and attention to detail Car was returned clean More