Ferman BMW

My first service visit I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me wa I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me was very friendly an accommodating (his name escapes me, sorry) Jamie processed my service order and even pointed out a minor flaw in a window gasket. All my questions were addressed and shared with the technician. He then escorted me to the loaner car department and made sure that I was on my way as quickly as possible. I was updated throughout the service interval and Jamie even waited until I arrived after hours due to traffic. More

Excellent all the way around Very professional and courteous service people all the way around. Gave me a loaner, in and out quickly. Communicated all issues with me during the da Very professional and courteous service people all the way around. Gave me a loaner, in and out quickly. Communicated all issues with me during the day and had the car ready on time. Exceptional! More

Great Service Department Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is very professional and courteous More

rotten setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are do to buy a new car ,it would have been super to drive an X5 like mine for the day. when my X5 was repaired on the passenger air bag, i noticed grease finger prints on driver side air bag next to window, not happy. called nick several times he does not answer his phone or return messages i left for him. More

My new BMW It was a wonderful and professional experience at Ferman. I am delighted with my purchase. Everyone at Ferman made my experience a pleasure start to f It was a wonderful and professional experience at Ferman. I am delighted with my purchase. Everyone at Ferman made my experience a pleasure start to finish. Ferman will be my ‘go to’ dealer for every car purchase! More

Friendly, Professional and helpful Everyone that I’ve met so far from my sales man to the service department values their customers. They make me feel like a priority! Everyone that I’ve met so far from my sales man to the service department values their customers. They make me feel like a priority! More

Good service I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & do excellent work on my BMW .. More

My advisor was great, but that was about it My advisor went above and beyond to remedy bad decisions and poor organization of the dealership. Had to wait weeks to get a loaner when I needed a A My advisor went above and beyond to remedy bad decisions and poor organization of the dealership. Had to wait weeks to get a loaner when I needed a AC repair... in Florida. I have worked with other advisors there and they pretty had the “why are you bothering me?” Customer service attitude. At least they have one advisor that bows what customer service means More

Service The professional service and care that I received while shopping for my Mini Cooper at Ferman was truly great. From the moment we walked in we were co The professional service and care that I received while shopping for my Mini Cooper at Ferman was truly great. From the moment we walked in we were confronted with knowledgeable persons who explained everything we wanted to know. After test driving my mini, I decided on buying it. Great bunch of people, keep up the good work. More

Gene’s new M240 Brian got me the deal I wanted. He was great to work with. Low Key and funny. No pressure. Thanks Brian. AJ was was very pleasing also. Brian got me the deal I wanted. He was great to work with. Low Key and funny. No pressure. Thanks Brian. AJ was was very pleasing also. More