Ferman BMW

excellent excellent excellent !!! Every one from start to finish treated me like a valuable customer. With every thing that is going on in this world today, it was refreshing to see a Every one from start to finish treated me like a valuable customer. With every thing that is going on in this world today, it was refreshing to see a business that really cares . It was a pleasure working with the team. Everyone I dealt with had a smile on their face and was very professional. Such a nice change. I would definitely recommend Ferman Mini/BMW to anyone. More

Routine maintenance was anything but routine Ferman BMW has maintained my car since I bought it in 2015. Nick is great. I said do what has to be done (I have maintenance paid for several more yea Ferman BMW has maintained my car since I bought it in 2015. Nick is great. I said do what has to be done (I have maintenance paid for several more years) and they did the big checklist, changed wiper blades, did all kinds of little stuff (as well as the oil change it needed) and gave it back to me washed on the outside and vacuumed on the inside. I waited while service was done and it was pretty quick. More

First class as usual Always a pleasure working with Nick. Easy to schedule with options, accommodates my schedule and responds to changes quickly. Also ensures all the req Always a pleasure working with Nick. Easy to schedule with options, accommodates my schedule and responds to changes quickly. Also ensures all the required work and service is documented. More

A great experience. Everything was taken care of promptly and efficiently. Everyone was friendly and supportive and the communication regarding the progress of the repair Everything was taken care of promptly and efficiently. Everyone was friendly and supportive and the communication regarding the progress of the repairs and servicing was first rate. Will definitely come back. More

Very good service manager - Stephanie Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely f Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely fashion. She also gave me frequent updates on how the troubleshooting was going on my car. I haven’t been this happy since my manager was Joe! So happy to have my car back & running correctly! ?? my BMW. More

unprofessional all the way around car looked terrible when I got it back and service writer made excuses for the work had to bring car elsewhere and they fixed the mess in 30 min for 5 car looked terrible when I got it back and service writer made excuses for the work had to bring car elsewhere and they fixed the mess in 30 min for 50.00 first time I was disgusted with my visit in about 15 years with BMW More

Excellent service So impressed by this dealership’s service. This is my first BMW and I’m blown away at the difference in how service and staff can vary from dealership So impressed by this dealership’s service. This is my first BMW and I’m blown away at the difference in how service and staff can vary from dealerships and companies. Keep up the excellent service, this is how you keep customers coming back for sales and service 😋 More

Good service, but slow and expensive They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but I saw many people coming and getting done with their cars and my car was never done (I did have an appointment). Also, I called before to ask for the price of a service without giving my name and I got an estimate, but when I got there they told me it was twice that much. Not sure I want to go back, I might go to a different place next time, don't like to be taken advantage of. The final result of the service was good, though. More

Great service advisor Cesar is always extremely helpful, he goes above and beyond to satisfy customers. He even got me a loaner so I could go shopping on Black Friday. Cesar is always extremely helpful, he goes above and beyond to satisfy customers. He even got me a loaner so I could go shopping on Black Friday. More

very professional always treated like a VIP when I bring my car in for service. They always provide a loaner car when needed. Thank you to the service department! always treated like a VIP when I bring my car in for service. They always provide a loaner car when needed. Thank you to the service department! More