Ferman BMW

Good experience, smooth process I visited the dealership after seeing a pretty decent deal on a used Buick. I needed a car that was easier to get out of, as I just had back surgery a I visited the dealership after seeing a pretty decent deal on a used Buick. I needed a car that was easier to get out of, as I just had back surgery and my sports car sat too low to the ground to continually drive daily. Although the first offer for a trade in value for my car was a bit insulting, the manager then recanted and gave me a reasonable offer. The buying process was quick and easy. The only real complaint I have is the dealer fee. It was outrageous, I have never seen a dealer fee that high in all dealerships I have visited. I’d like to thank Dan, he was a great salesman. Not too pushy, but understood that the deal had to work for both parties in order for it to happen More

Customer Appreciation Day Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associat Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associate regarding a trade in of my present model. Both men were courteous, professional, and helpful More

Great Car Buying Experience My car buying experience at Ferman BMW was great from start to finish. Robert in sales, Alan in management, and Erin in finance were all wonderful. I My car buying experience at Ferman BMW was great from start to finish. Robert in sales, Alan in management, and Erin in finance were all wonderful. I would certainly consider buying from Ferman in the future, and I would recommend them to family and friends. More

Ease of service visit, and excellent customer service! Ferman BMW makes any service a good experience. My visit was for a nail in my tire, they set an appointment for the same day. The staff is very resp Ferman BMW makes any service a good experience. My visit was for a nail in my tire, they set an appointment for the same day. The staff is very respectful, friendly and accommodating. More

Great service! We had wonderful service thanks to Douglas Wilder our Service Advisor! He was very knowledgeable and kept us informed. I would definitely recommend We had wonderful service thanks to Douglas Wilder our Service Advisor! He was very knowledgeable and kept us informed. I would definitely recommend Ferman BMW. More

Timely service Had an issue and they handled it timely and they had the car back quickly. Kept me updated all through the process and made sound recommendations. I Had an issue and they handled it timely and they had the car back quickly. Kept me updated all through the process and made sound recommendations. I have owned BMW’s and Mini has the same great service. Thanks Mini! More

Thank you, Jack made us very comfortable with our used car purchase. Very easy transaction, thank you! Good price and very quick with the paperwirk!! Would def Jack made us very comfortable with our used car purchase. Very easy transaction, thank you! Good price and very quick with the paperwirk!! Would definitely buy another car from him again. More

Price high They needed to fix/replace the oil filter housing, however they just did that less than a year ago. Doesn't instill confidence. Prices of what seems l They needed to fix/replace the oil filter housing, however they just did that less than a year ago. Doesn't instill confidence. Prices of what seems like a simple job seem high to me. To replace a O2 sensor, was quoted $450. More

Excellent customer service Love my new car! Michael was right! This car looks like me! Loving it! The car has all the features I was looking for! Great on gas mileage as well. Love my new car! Michael was right! This car looks like me! Loving it! The car has all the features I was looking for! Great on gas mileage as well. I love me 428i More

Awesome This was the best vehicle purchase i have ever done. I told Chris what I was looking for and what price range and he did every thing, without giving m This was the best vehicle purchase i have ever done. I told Chris what I was looking for and what price range and he did every thing, without giving me the run around. Payments are where I need them. The finance manager was great. He got me in and out so I could make it to work on time. Every thing went so smooth. I'm very happy. Thank you. More