Ferman BMW

Best service around! Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advis Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advisor and overall a great man to deal with! I will NOT go anywhere else to purchase a car because of HIM! I recommended many of my friends to see Robert and he managed to sell a car every one of them. Service department didn’t disappoint either, always a pleasure! More

Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

Good service Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I j Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I just want to say if it wasn't for Bob in parts this service visit could have went south. More

Lack of Communication Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or a Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or an X5, as I am 6’9” and I drive this car for a specific reason. It is the only car of the 5 that we have that can fit my wife and my son at the same time comfortably. Was told that was all they had and that it would be done soon. The FOLLOWING Tuesday I get a call that it was ready. This is after I called on Monday afternoon after not hearing from anyone to ask what was going on. According to the lady that answered the phone. They just looked at the car on Monday Morning. What the xxxx. Why would you keep my car for 5 days before looking at it. I don’t care that I had a loaner it was a major inconvenience and nobody bothered to call me and explain why the delay. Besides being inconvenienced, I was concerned what the xxxx could be wrong as it’s 2016 with 20K miles on it. What is wrong with my car? I have 3 other BMWs and I will have to carefully rethink my relationship with this dealership. More

Frustrating 1st time Experience To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment s To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment stating that I needed a loaner car since it was a service engine soon issue and would likely not be resolved on Saturday. I was told that I could not request a loaner on Saturdays. Thankfully I was able to get a loaner. 2. I was told the cost would be about 600 and I ended up being charged almost 800. Almost 100 bucks was taxes. I was usually told a breakdown of the fees and the cost was either close if not below the estimate I received when having my car serviced at other BMW dealerships. In this case it was much higher. 3. When I was given my car back I sat down and noticed that my low tire light was on. I thought a basic inspection of the car occurred during my visit including filling the tires if needed. I also filled up the loaner air tires when the light came on my second day in driving the car. I’m glad to share additional thoughts if someone wants to call and discuss this further. More

Doug Wilder is the best! Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in det Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in detail & make sure I'm comfortable with everything being done. More

Professional salesman, Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recom Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recommend this Dealership for everybody because working there salsman like Mrs Robert. More

Service on 5 series Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finis Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finished and shuttle service wherever you want to go! More

Minicoop 2009 Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they mad Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they made was to the point, they fixed the coolant leak and stopped the problem. More

Service is excellent Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep conside Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep considering buying another BMW. After all, if you don't get great service after the sale then it makes owning the vehicle more difficult, and unpleasant. This service center makes owning and servicing a BMW a pleasure. I will also add that during the service process I ended up talking with our Sales Person, Steve Venden, and he was also very helpful and honest with us. He has been so easy to work with that it is no wonder customers will wait for him. Between him and Jimmy, we don't even consider going to any other BMW dealership for any of our needs. By the way.... the only reason I did not give it 5 stars has nothing to do with the employees here. It has to do with the fact that calls are sometimes routed through an automated system, and then messages are not returned. I think the calls should always be answered by a person! This is a luxury line and customers should be treated as such at ALL times and in ALL interactions with the dealership! More