Ferman BMW

Complete satisfied Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was completed in a very reasonable time frame. More

Very good except for the long time for paperwork Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work He Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work Helpful and trying to solve problems that were not even in his field More

Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

Very nice. Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!! Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!!! Finally feel respected as a customer...... More

Oil change and miscellaneous items Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look for Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look forward to next visit! More

Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

Kenny is great Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good More

Used vehicle purchase. Did not have interaction with service department however it appears that a detailed inspection of the vehicle was not completed. Brakes need to be don Did not have interaction with service department however it appears that a detailed inspection of the vehicle was not completed. Brakes need to be done and sunroof cover replaced. All expenses that we will have to incur after 3 weeks of ownership. More

Buyers review 2014 jeep wrangler Everyone was prompt, professional, and a pleasure to work with. Thank you to Dan, Chris (sales) and Dan (financing). Love my Jeep. Thank you all. Everyone was prompt, professional, and a pleasure to work with. Thank you to Dan, Chris (sales) and Dan (financing). Love my Jeep. Thank you all. More