Ferman BMW

A very pleasant induction into the BMW family! When I decided to change my car and get the ultimate driving machine, my research on line got me into Ferman's BMW website. I sent an email that nigh When I decided to change my car and get the ultimate driving machine, my research on line got me into Ferman's BMW website. I sent an email that night and got a response right away. The next day I walked into the dealership and was greeted by Robert Chodorowski. I explained to him I was looking for the diesel options and after hearing what I wanted he skillfully found my X5. He was knowledgable of the car and all the enhancements for the 2015 model. After going for a test drive, I wanted the car. Between Robert, Shane McKensie, Alan Mazur and Erik L (finance) my transition into my amazing BMW X5 diesel was seamless! I definitely recommend this dealership and the team. More

Satisfied Customer Tom was very friendly and helpful. He answered all of our questions. He is a great salesman and we will be happy to do business with him again. He i Tom was very friendly and helpful. He answered all of our questions. He is a great salesman and we will be happy to do business with him again. He is a great asset for BMW. More

Honest, Easy, No Hassles.. Robert Chodorowski is definately the best car salesman I have ever worked with!!!!! I was very comfortable in knowing he was on my side getting me th Robert Chodorowski is definately the best car salesman I have ever worked with!!!!! I was very comfortable in knowing he was on my side getting me the best deal and best car for my money......Robert is knowledgeable, energetic and outgoing!!!!! I Love My BMW . Thankyou Ferman BMW. More

BMW X5 This is my third purchase from Ferman BMW, two via Steve Venden. My marks speak for themselves - it's just an overall quality experience. The sales This is my third purchase from Ferman BMW, two via Steve Venden. My marks speak for themselves - it's just an overall quality experience. The sales staff know every inch of every vehicle they sell, and that is no small feat considering BMWs are probably the most feature-laden vehicles on the market today. Not only did I get a very good price on the vehicle I bought, but I received an unexpectedly high offer for my trade. Yes, you read that right. Service is always easy and hassle free, and in fact they'll remind you when your service is due. If you're inclined to buy a BMW (and you should), Ferman is the way to go, hands down. More

Steve Venden - Ferman BMW Steve Venden is simply the best. Professional, courteous, knowledgeable, and a xxxx nice Guy! Steve made our buying experience extremely easy. Steve's Steve Venden is simply the best. Professional, courteous, knowledgeable, and a xxxx nice Guy! Steve made our buying experience extremely easy. Steve's our Go to Guy or all future BMW purchases. RJ More

New BMW purchase I have just purchased my second BMW from Ferman BMW and John Grima. John is a fantastic sales person who works with you to make sure you get a good d I have just purchased my second BMW from Ferman BMW and John Grima. John is a fantastic sales person who works with you to make sure you get a good deal. He is friendly and personable and goes the extra mile for the customer. Ryan George in finance was easy to work with as well, not pushing any of the traditional add on options as finance usually does. Great experience! More

Great Experience Passionate & patient describes Steven Venden, our initial contact with Ferman BMW. He loves his BMW's & shared his knowledge with my wife & me. After Passionate & patient describes Steven Venden, our initial contact with Ferman BMW. He loves his BMW's & shared his knowledge with my wife & me. After numerous test drives, Steven helped us to find the best car for us rather than trying to "close the deal." Ferman BMW is a very professional organization & Steven is exceptional. More

Saved from a horrible Mercedes Benz of Tampa car I had a horrible experience with MB of Tampa and came to Ferman BMW to get out of that car. Mitch, Shane and Brian were awesome and helped me make the I had a horrible experience with MB of Tampa and came to Ferman BMW to get out of that car. Mitch, Shane and Brian were awesome and helped me make the best of a bad situation. I will definitely buy my next car from Ferman BMW. More

Outstanding Salesperson Mary Keller has guided me with the lease of my 4th BMW. Although I live in Sarasota, which has a BMW dealer within 10 minutes from my home, I choose t Mary Keller has guided me with the lease of my 4th BMW. Although I live in Sarasota, which has a BMW dealer within 10 minutes from my home, I choose to drive over an hour to work with Mary. She is always the consummate professional, I would never consider doing business with anyone but her. I have owned several businesses over the years and would consider myself lucky to have someone working with me like her. I have observed her working with other customers, exhibiting the same level of service to all, and am sure that they feel as I do about Mary. More

All I can say is run as fast as you can away from this dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW w dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW where I purchased my prior BMW, they at least have their stuff together and I was in and out in less than an hour (including test drive and visual inspection). First and foremost, the salesman, Steve, claimed to be an "expert" on the particular vehicle I went to look at as he currently owns the same model. He was anything but an expert about it even giving me wrong information about basics like how much horsepower the car had. I specifically asked if the car had any dents or dings and if both key fob keys were included with the vehicle, to which I was told the salesman had personally inspected the vehicle and found no dents or dings and that the car had both keys with it. Since I was inspecting the vehicle in the rain, I took him at his word about it (shame on me). Then came time to interact with the financing department. I had already been pre-approved for a loan well in excess of what I was going to finance and had my lender, Bank of America, send them over what they needed. I was told that they were a preferred lender for BoA by both the dealer and BoA so the transaction should have gone flawlessly. It went anything but. I showed up to pick up my vehicle a few days later expecting the paperwork and everything to be in order so I could just sign and drive. Instead, I sat around for almost an hour while they tried to figure out how to process a loan through BoA. During this time I had my insurance company fax over the insurance on the vehicle, only to be harassed by their manager about the paper that had been faxed over and how it did not list me as an insured on the policy. Except that in the notes section on the bottom of the one page document my insurance company faxed over it stated that almost verbatim. He just did not bother to read anything on the page. After getting the paperwork signed and everything in order, I was handed one key fob key and one cheap plastic garbage key. Clearly I had asked before purchasing the vehicle if it had two key fob keys with it and I was assured it did. After some back and forth the dealer agreed to put in an order for the second key fob key at their cost, but a month later I still do not have that key. At this point, because the dealer had wasted so much of my time, it was nearing closer and closer to rush hour and I had a 2 1/2 hour drive home so I wanted to get out to avoid as much traffic as I could. At that point I was consistently talked down to by my salesman, Steve, who wanted to "show me how to work the vehicle". Not only is this not my first BMW, but I had also told him that I was fine and did not need any explanation and that I wanted to get on the road to avoid rush hour. Instead, he took the one key to the vehicle and followed me out to the car trying to do exactly the opposite of what I expressed I wanted to do. Now the real entertainment starts as the finance department of the preferred lender for BoA never had me sign the loan agreement. I figured they knew what they were doing and that BoA would mail me the agreement. A few days later I was contacted by the finance department that they needed my signature on the loan documentation. I said no problem, send it down and I will have it taken care of. When I received the loan documentation, they had INCREASED THE TOTAL PRICE OF THE VEHICLE FROM THE ORIGINAL WRITTEN SALES AGREEMENT WE SIGNED DAYS BEFORE. This fraudulent action obviously caused me to call them immediately and explain that we had a binding deal at an agreed upon price. After numerous exchanges back and forth, I was able to get them to bring the price back down to our original agreement and send me new documentation. Never in my life have experienced such a shady and unethical business practice. When I got the vehicle home and began my thorough detail I noted that the car had two spots where rust was forming under the paint, numerous dents and dings on the body panels, and that the car had an intermittent starting problem. I would NEVER purchase a vehicle from this dealership again and would warn anyone to stay as far away from this dealer as possible. As I stated earlier on, take your business to Reeves BMW. You will be much more satisfied with the car you purchase and with the overall experience. More