Ferman BMW - Service Center

Professional, courteous, and respectful. A little tardy at the loaner area, but it worked out after all. A little tardy at the loaner area, but it worked out after all. More

Very friendly, professional, and accommodating. I showed up without an appointment and they had no problem getting me in for service. I showed up without an appointment and they had no problem getting me in for service. More

Quick responsive . Listens. Patient. Pleasant attitude . Very satisfied with detailing . Lyft rides were very helpful. Listens. Patient. Pleasant attitude . Very satisfied with detailing . Lyft rides were very helpful. More

I was. Wry disappointed to go in and hear that my warranty just expired and that I had to payout of pocket for most of the services. It would have been nice Wry disappointed to go in and hear that my warranty just expired and that I had to payout of pocket for most of the services. It would have been nice when I had to move the appointment that someone would have advised. The gentleman game me a $100 discount but it was still over $700 out of pocket. More

Great service! !! Wonderful experience at Ferman BMW. Looking to upgrade my X5 at Ferman BMW !! Wonderful experience at Ferman BMW. Looking to upgrade my X5 at Ferman BMW More

When I choose a vehicle that I really liked I asked the salesperson about the service the car received before being placed on the lot. The sales person told me that goes through a multi point inspection, o salesperson about the service the car received before being placed on the lot. The sales person told me that goes through a multi point inspection, oil change, all the filters replaced, yada, yada. A couple of weeks later, I check the engine air filter, FILTHY, cabin filter, FILTHY, it makes you wonder if anything was actually done! This is not a complaint upon any specific manager or person, it's complaint about integrity, trust and professionalism. I've purchased vehicles from various dealerships and my experiences have been much better. This is a BMW dealership, this is Ferman's, this dealership also sells many other high end vehicles, this being said the buying experience must be five star, you must have that trust for your customers to return, you have to have a sense of urgency towards your customers so that they feel great about buying high end vehicles. In a nut shell you guys are courteous, you talk the talk, and walk the walk but you have to back it up with integrity. More

Got me in and out quickly and provided great service with friendly staff plus a car wash friendly staff plus a car wash More

I was a couple of weeks past my warranty but they still performed the service for free Very happy with that performed the service for free Very happy with that More

Flawless Everything went smooth as promised. Delivered to my home. Definitely 5 stars Very good Delivered to my home. Definitely 5 stars Very good More

Really thorough and excellent service. The service advisor, Roy Landis was instrumental in me giving this rating. The service advisor, Roy Landis was instrumental in me giving this rating. More