Ferman BMW - Service Center

It was performed Very quick and done right the first time! Love the prepaid Bmw maintenance program! time! Love the prepaid Bmw maintenance program! More

Great service I know Most of the service advisors. I've worked with them for close to 10 years now. I've worked with them for close to 10 years now. More

It was excellent except when I picked up my car. They knew when I was coming, I was paying cash and it still took forever. The next day I made a couple calls and it took the entire day for a respons They knew when I was coming, I was paying cash and it still took forever. The next day I made a couple calls and it took the entire day for a response. If it weren't for those 2 things(and I did not get a BMW pen I was promised)I would have given 5 stars. More

Cesar is the best service advisor and made sure we were taken care of while our car was being repaired. taken care of while our car was being repaired. More

In Tune With Your Needs For Service. Always A Smile On Their face When Goong Over Your Vehicles Needs. Very Repectful. My Service Adviser Sal Is Definitely A Gem At Ferman BMW. Always A Smile On Their face When Goong Over Your Vehicles Needs. Very Repectful. My Service Adviser Sal Is Definitely A Gem At Ferman BMW. More

I’ve been to the dealership twice - Everything went according to plan. Nick and all staff highly professional and friendly. I will utilize their services as needed and would highly recommend their se according to plan. Nick and all staff highly professional and friendly. I will utilize their services as needed and would highly recommend their services. More

Could not complete the job and wanted me to go to a locksmith and have their key programmed to my car which did not make sense. I bought the key from them. It cost 467 to tow the car to them and 467 to locksmith and have their key programmed to my car which did not make sense. I bought the key from them. It cost 467 to tow the car to them and 467 to tow it back sense they could not complete the job. The manager of service seems racist down talking me. He tried to make me seem like a liar when his employee told me they can program the key and when thry could not to come get a refund.Yes I'm black. I don't recommend this place. They will try to upsale you for things you don't need. I came due to me.losing my key they were suppose to program me a new key ended up trying to sale me a cas system and another new key. Remind you there is nothing wrong with my cas before i brought it in the guy from parts was understanding and he was great. He seen what they were trying to do and he helped me. Just beware. More

Very friendly and patient, service advisor would keep me updated through out the time my vehicle was in their shop. updated through out the time my vehicle was in their shop. More

Your salesman tried getting me to buy all new tires when I replaced them one year earlier and only put 10000 miles on. Fortunately, I keep all my receipts so I was able to track what I have had done on my c I replaced them one year earlier and only put 10000 miles on. Fortunately, I keep all my receipts so I was able to track what I have had done on my car. More

The salesman William Race Alley was great and went above and beyond to make sure I was happy with my purchase. Minimum dealers fees and no hassle. and beyond to make sure I was happy with my purchase. Minimum dealers fees and no hassle. More