Ferman BMW - Service Center

Service was quick and efficient. People were polite. Sol is a very good customer service agent. People were polite. Sol is a very good customer service agent. More

Always professional and accommodating. Sal is a great advisor! Love the complimentary Lyft service! 5 star Sal is a great advisor! Love the complimentary Lyft service! 5 star More

Great great great customer service. I only go to this place because of Sal made everything so easy and in timely manner: I only go to this place because of Sal made everything so easy and in timely manner: More

Prompt and timely scheduling of service. Work completed on the time schedule and price promised. Courteous workforce. Work completed on the time schedule and price promised. Courteous workforce. More

I have been a loyal BMW customer for 20 years and they never disappoint. Thank you for your excellent service. never disappoint. Thank you for your excellent service. More

Sal was great as always. Very friendly and straight forward. And really everyone I interact with at Ferman has been wonderful. Very friendly and straight forward. And really everyone I interact with at Ferman has been wonderful. More

Hit or miss No loaners only enterprise 👎 Expensive cars should come with the dealership Perks of owning one. Like loaners should come with the dealership Perks of owning one. Like loaners More

Delivers as promised. Sal follows up extremely well and keep client informed. Waiting area works well to do work and wait but would be beneficial to have an office for vir Sal follows up extremely well and keep client informed. Waiting area works well to do work and wait but would be beneficial to have an office for virtual meetings. As a luxury car dealership you really need to improve the loaner car program. To ask a customer to be transported to enterprise rental for a non bmw and then have to do the same upon return is not customer centric and a dissatisfier. Cars may be in short supply but you would think within the Ferman family of dealerships if at a minimum you could allocate non bmw cars as loaners, I recall the days when a bmw loaner was standard protocol—never an issue. Thanks. More

Unresponsive service - sales personnel was very rude, not the bmw level of services I had expected at all! the bmw level of services I had expected at all! More

Fantastic dealership with excellent service. The experience is always top notch. Service is quick and efficient. The experience is always top notch. Service is quick and efficient. More