Ferman BMW - Service Center

All the employees were courteous and professional. Josh took the time to explain the issues in great detail. I would definitely recommend this dealership to family and friends. Josh took the time to explain the issues in great detail. I would definitely recommend this dealership to family and friends. More

Does Efficient work. Good communication, the team is also friendly and professional. Thank you very much! Good communication, the team is also friendly and professional. Thank you very much! More

great job, got everything done, good explanation of service, happy with service center, but needs a better coffee machine service, happy with service center, but needs a better coffee machine More

Well organized and thorough service. Sal was very helpful. Waiting area was clean and comfortable. Sal was very helpful. Waiting area was clean and comfortable. More

Great service but it took work to make it happen. For over a week no one from service answered the phone or returned voice mail. My escalation voicemail took 3 days for a response. Get it together Fe For over a week no one from service answered the phone or returned voice mail. My escalation voicemail took 3 days for a response. Get it together Ferman. If business is so good; hire someone to answer the phone and schedule appointments. Once on-site the service was done well and to expectations. More

Appreciate everyone being honest and efficient with scheduling, follow up, and when it comes time to discuss routine maintenance. scheduling, follow up, and when it comes time to discuss routine maintenance. More

Sal is very professional, patient and very knowledgeable. He was making sure that my experience at Ferman was the best ever. The waiting time was exceptional! He was making sure that my experience at Ferman was the best ever. The waiting time was exceptional! More

Very professional, quick and prompt service. Every one was very pleasant and helpful. Highly recommended. Every one was very pleasant and helpful. Highly recommended. More

Service was adequate. Waiting time was to expectations. I will be sure to make an appointment when necessary. Waiting time was to expectations. I will be sure to make an appointment when necessary. More

The representative that I was assigned was unprofessional and when I called to speak to a manager I was given a voicemail and never received a return phone call to express my concerns. and when I called to speak to a manager I was given a voicemail and never received a return phone call to express my concerns. More