Ferman BMW - Service Center

Ferman BMW service is fantastic. We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supp We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supply chain issues they even ordered parts from other dealers. More

Great experience I got an appointment quickly. My wait was short and sweet. Knowledgeable and skilled technicians. My wait was short and sweet. Knowledgeable and skilled technicians. More

Always willing to go above and beyond to help. Very courteous and honest. All my service is done at Ferman. Very courteous and honest. All my service is done at Ferman. More

The service was terrific! Thank you for getting me in and out so quickly! Very professional. Thank you for getting me in and out so quickly! Very professional. More

Very professional and excellent customer service. Our advisor went above and beyond to make sure we had a great experience. I was happy the work ended up costing less than they estimated. Our advisor went above and beyond to make sure we had a great experience. I was happy the work ended up costing less than they estimated. More

Dropped off car in perfect working condition, now needs $6 to fix what was not broken when I dropped it off. Not happy $6 to fix what was not broken when I dropped it off. Not happy More

What a friendly atmosphere at Ferman BMW from the moment I arrived I was greeted by by employees at the door and then at the service desk. Courtney was so helpful with my vehicle problem and when asked abo I arrived I was greeted by by employees at the door and then at the service desk. Courtney was so helpful with my vehicle problem and when asked about how long it would take to complete the repair she checked and told me about two and a half hours. Yep it was completed in just that time with a car wash. More

Great service. Car returned in promised time. Very professional and friendly staff. Never try to oversell me or push unwarranted service. Car returned in promised time. Very professional and friendly staff. Never try to oversell me or push unwarranted service. More

The staff are nice, however the service has always taken longer than promised even with appointments made days before. And the car wash that they do leaves your vehicle sometimes dirtier than when you brou longer than promised even with appointments made days before. And the car wash that they do leaves your vehicle sometimes dirtier than when you brought it in, because the soap isn’t fully rinsed off. I am basing my 4 visits to their service department. More

I took my sons car in for a timing issue. The did some work that cost me over 2k called me said it’s running great. My son gets in the car calls me, says “Dad it’s not right, it’s still shaki The did some work that cost me over 2k called me said it’s running great. My son gets in the car calls me, says “Dad it’s not right, it’s still shaking”. Two days later car goes into limp mode. I call, car goes back. They wanted another 1k for more work, I say just fix the coolant temp sensor. I took the car back because they seemed to be throwing a very expensive parts cannon at it. The car is still in limp mode and everyone at the airport who knows the car all agree, it’s worse now than before it went in. Close to 3k spent on a car broke more now than before, this stings, my wallet and the feeling of letting my son down. More