Ferman BMW - Service Center

1st time bringing my (New to me) 2011 328i in for service. Pleased with services that I received. service. Pleased with services that I received. More

Thank you service department and sales manager for all your help. Very satisfied with our BMW your help. Very satisfied with our BMW More

Selected Ferman as I was told at time of car purchase that they provide courtesy loaners. Which was not the case. I brought my car in for its first service that was to take 1-2 hours. So I waited. Aft that they provide courtesy loaners. Which was not the case. I brought my car in for its first service that was to take 1-2 hours. So I waited. After 2 hours I was advised I needed 2 new tires and an alignment. I asked how long it would take, and was advised 2 more hours max. I agreed to wait and have the work done. Advised both my consultant and the mechanic I had to be out of there by 2.00 as I had other appointments that could not be missed. They assured me I’d be done within the timeframe advised. My car was finished at 5.30pm. I missed my appointments, it impacted my vacation that I was going on the next morning. When I asked if there was a coupon or discount they could apply to the bill to make up for this situation, they gave me $20 off the alignment. My lunch cost me more than $20. Being new to the area (but not new to BMW dealerships), this was my first time I used Ferman. I’ve been a BMW owner for more than 5 years. I’ve always taken my BMWs (I’ve owned 3 - still have 2) to BMW dealerships for service and maintenance work. This by far was my worst experience. I recommend you take some of your top staff to BMW Sewell in Grapevine Texas and learn from them. They are top notch. They are the reason I drive BMW. More

My car was in for service and now my car stereo is not working and no one has returned my call. Service department is under staffed as it seems that no one is available to answer the calls and the opera working and no one has returned my call. Service department is under staffed as it seems that no one is available to answer the calls and the operator is very rude most times I have called. More

The hispanic girl or whoever the short one that talks like she has no class working at BMW. she’s one of the service advisor is very rude and disrespectful. She doesn’t listen to the problem and help you like she has no class working at BMW. she’s one of the service advisor is very rude and disrespectful. She doesn’t listen to the problem and help you whatsoever so it doesn’t want me to go to this location. I have clientele and always ask me recommendations and I wouldn’t recommend this place because of her. She is not nice to customers. I don’t think she values the customer that spend thousands of dollars for the car and won’t even bother helping you. More

Service was quick and efficient. People were polite. Sol is a very good customer service agent. People were polite. Sol is a very good customer service agent. More

Prompt and timely scheduling of service. Work completed on the time schedule and price promised. Courteous workforce. Work completed on the time schedule and price promised. Courteous workforce. More

Great great great customer service. I only go to this place because of Sal made everything so easy and in timely manner: I only go to this place because of Sal made everything so easy and in timely manner: More

Always professional and accommodating. Sal is a great advisor! Love the complimentary Lyft service! 5 star Sal is a great advisor! Love the complimentary Lyft service! 5 star More

I have been a loyal BMW customer for 20 years and they never disappoint. Thank you for your excellent service. never disappoint. Thank you for your excellent service. More