Ferman BMW - Service Center

Ferman Bmw is an excellent dealership from start to finish . The easy access of getting an appointment for service, their knowledgeable staff and customer service skills. You are always in the know wit finish . The easy access of getting an appointment for service, their knowledgeable staff and customer service skills. You are always in the know with the progress of your service. Excellent staff and service. More

I forgot that it took 2 1/2 hours no more loaner car. I was disapointed I was disapointed More

I had a leak in one tire; and a tear in my front tire. They charged me $50.00 for the leak . I find that very fare. They couldn't do anything for the tear because it wasn't leaking They charged me $50.00 for the leak . I find that very fare. They couldn't do anything for the tear because it wasn't leaking More

Sal is amazing in service. Had a great experience at Ferman Bmw in Palm Harbor Had a great experience at Ferman Bmw in Palm Harbor More

Very helpful and courteous. Courtney kept me advised as to what was going on and what was recommended. Beautiful dealership. Courtney kept me advised as to what was going on and what was recommended. Beautiful dealership. More

Jamie is awesome - she advocates for the customer’s complete satisfaction. This in itself gives me security and confidence in your service levels. complete satisfaction. This in itself gives me security and confidence in your service levels. More

Had requested loaner but told it would need to be rental and I’d have to go to rental company to pick it up. I had appointment but was not called until 20 minutes after appointment, at which time I went and and I’d have to go to rental company to pick it up. I had appointment but was not called until 20 minutes after appointment, at which time I went and asked how long and found my guy. He suggested I just wait for the car, which I did. It took a little longer than he thought. Since I work full time, just was not a great experience. More

Too expensive did not tell me over the phone that my car is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in More

I know I can rely on this dealership for service! My Service Advisor is the best! My Service Advisor is the best! More

This review is not about Sal, the customer service rep. He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that should've never needed replacing. Also, failure caused by a problem I alerted the service department to at least twice over the past few years. Shouldn't luxury vehicles have the best warranties in the business? They don't. And I found out why. More