Ferman BMW - Service Center

Ferman BMW has outstanding customer service from time of purchase to routine maintenance service calls. Their stellar customer service is phenomenal and well worth the investment. purchase to routine maintenance service calls. Their stellar customer service is phenomenal and well worth the investment. More

Very helpful. Got my appt. Quickly and ordered a ride to pick up the car when complete pick up the car when complete More

Service was performed fast and accurately with minimal disruption to daily life. Service advisor took care of all the car's service needs. Very satisfied disruption to daily life. Service advisor took care of all the car's service needs. Very satisfied More

Ceasar was vey professional and helpful when my i3 broke down. He really made me feel much better when I was extremely stressed about the situation. down. He really made me feel much better when I was extremely stressed about the situation. More

Fast & Easy oil change and free wash...Great job! The whole process was about an hour or so.. whole process was about an hour or so.. More

Ceasar in Service is fantastic! Always professional. Communicates well & updates you often. Great work as usual! Communicates well & updates you often. Great work as usual! More

I was told my tires measured 1 mm all the way around. Essentially this reading means there are no treads on them similar to racing slicks. I measured them 3 times with a depth gauge and found them to be Essentially this reading means there are no treads on them similar to racing slicks. I measured them 3 times with a depth gauge and found them to be between 5 mm and 6 mm which is at the bottom of the green on my depth gauge. This is too large of a discrepancy to be an honest error. I felt this was an attempt to upsell me on tires and an alignment that I clearly don’t need at this time. The tires only have 17,500 miles on them. I gave Ferman a try to earn my business since Reeves like to drive my car for 10 to 15 miles after an oil change stating they have to warm the car up…again a bunch of baloney. Not all BMW owners are clueless about car repair. More

My contacts at the dealership were Professional, couteous and efficient. The communicated extremely well & listened and efficient. The communicated extremely well & listened More

Caesar was super helpful......look forward to his help next year. $100 oul change is high , would like to see some coupons for it before i come in. thx next year. $100 oul change is high , would like to see some coupons for it before i come in. thx More

Cesar is truly the reason I service my X3 at Ferman vs our long standing purchase history with Dimmitt. I've never had a service advisor that treats me like his brother. our long standing purchase history with Dimmitt. I've never had a service advisor that treats me like his brother. More