Ferman BMW - Service Center

I called and they did get me in same day with excellent service. Chris was very helpful and provided the service needed in a timely manner service. Chris was very helpful and provided the service needed in a timely manner More

April 2020 I purchased a used certified 2017 BMW. I drove 5000 miles in a little over a year. The car now has 30K miles. I was tole a right upper motor mount needed to be replaced. It was not covere drove 5000 miles in a little over a year. The car now has 30K miles. I was tole a right upper motor mount needed to be replaced. It was not covered even though I paid a great deal of money for extended warranty AND the car has only 30,000 miles. The repair would cost $1469.51. Note that this is one mount of many. I contact BMW customer service where I was offered a repair cost of around $700 ($600 plus I assume shop charges and tax). I rejected the offer and was subsequently treated in a rude very unprofessional manner. I went in person to Ferman . No help there. Take it or leave it attitude. Yesterday I picked up my car from a local repair shop and paid $420 which included a BMW part. Bad price bad customer service from Ferman. While it is well known that the dealerships charge more, the difference in price here is unethical. And the treatment was disrespectful. More

Came into shop for one thing. Was informed of some deals they had going on. Ended up getting more work done without having to pay a lot extra. Waiting room was neat and clean. they had going on. Ended up getting more work done without having to pay a lot extra. Waiting room was neat and clean. More

Goog goog going good . I likey. You likey. We all likey. Good good good good hoodoos. I’m so happy , never been so happy. Make me happy. Good good good good hoodoos. I’m so happy , never been so happy. Make me happy. More

The service center and Sal always seems to be on the spot with helping me. My car unfortunately seems to have many troubles even as a certified BMW but the team at Furman in Palm Harbor have really tried to with helping me. My car unfortunately seems to have many troubles even as a certified BMW but the team at Furman in Palm Harbor have really tried to go out of their way to make my experience and the trips to service pleasurable. More

Excellent service on my vehicle. Prompt professional and courteous Sal kept me abreast of all the changes that were occurring and kept me well-informed.He called me immediately when the parts came in and wa courteous Sal kept me abreast of all the changes that were occurring and kept me well-informed.He called me immediately when the parts came in and was able to schedule me immediately More

Very good service, on time, good communication, no complaints,No more to say other than good service waiting time acceptable car was clean when I got it I’ll definitely recommend it complaints,No more to say other than good service waiting time acceptable car was clean when I got it I’ll definitely recommend it More

Customer Lobby area always spotless and accommodating. Jaime was very helpful. Valet guys are very friendly. Smooth process bringing car through the service line. Thanks. Jaime was very helpful. Valet guys are very friendly. Smooth process bringing car through the service line. Thanks. More

Nick Hawk and the rest of the service team have always provided excellent care & service! Nick always keeps me updated and answers any questions or concerns I may have. Thx! provided excellent care & service! Nick always keeps me updated and answers any questions or concerns I may have. Thx! More

Very disappointed. Not responsive at all. Very different from an excellent service I received from Cadillac. I expect much more from BMW. Step it up! from an excellent service I received from Cadillac. I expect much more from BMW. Step it up! More