Ferman BMW - Service Center

Cesar has been a great help taking care of my Z3. I purchase this car used and he has taken good care of it ever since purchase this car used and he has taken good care of it ever since More

Great service, excellent facility. Cesar was very attentive and informative. I will definitely be back to Ferman BMW for service and potentially when it’s time to purchase another BMW attentive and informative. I will definitely be back to Ferman BMW for service and potentially when it’s time to purchase another BMW More

Never had a bad experience. Your staff have been exceptional throughout this pandemic. You really care about your customers. Thanks, I appreciate all you done for me. exceptional throughout this pandemic. You really care about your customers. Thanks, I appreciate all you done for me. More

Great guys very professional they can fix anything the sales force is also very good they always follow through and call back. There are no words to describe these guys. Prices are great to don’t go anywh sales force is also very good they always follow through and call back. There are no words to describe these guys. Prices are great to don’t go anywhere else. More

Always exceptional service by extraordinary staff, that help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. More

Everyone at Ferman BMW is very professional and helpful. They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free! Highly recommended! More

Went in for recall. I specifically asked to check tire pressure and was told they will do a inspection. However the tire pressure on all my tires were not checked and remained at 24 psi after being told t pressure and was told they will do a inspection. However the tire pressure on all my tires were not checked and remained at 24 psi after being told that they were checked More

I only went to this dealership once. I dealt with 3 people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale a people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale and a different associate when I picked up my car. The first 2 were very helpful and I was very happy with, especially the assessor who spent a lot of time with me explaining my options and gave great advice and tips. Unfortunately the person who I dealt with when I picked up my car was short with me, did not have all the facts and did not listen, he made the experience poor, frankly he made my blood boil, I don’t think he would have treated me the same way if I was a male customer. More

Sal directed me to see a Genius named Jazer who analyzed the problem and explained that the c.d. media system had anti pirating protection and did not download certain c.d.'s. Both Sal and Jazer did a great the problem and explained that the c.d. media system had anti pirating protection and did not download certain c.d.'s. Both Sal and Jazer did a great job, More

The service departments' commitment to quality customer service is unmatched in this area for service and customer care. Will happily drive past other BMW dealerships for Ferman! service is unmatched in this area for service and customer care. Will happily drive past other BMW dealerships for Ferman! More