Ferman BMW - Service Center

Chris Sanborn made sure all of my service requests were Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope of service extended beyond what the dealership could provide. More

These are our first BMW’s. Furman is very close to our home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. More

Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service te team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. More

Passenger air bag was done on time efficiently and with absolute courtesy. My baby is an oldie but goodie and was handled as always by BMW staff gently and efficiently. Thank you Carmone. absolute courtesy. My baby is an oldie but goodie and was handled as always by BMW staff gently and efficiently. Thank you Carmone. More

Ferman BMW is very customer oriented. The staff is nice, helpful and polite. They run a very good operation and I would recommend them to anyone. helpful and polite. They run a very good operation and I would recommend them to anyone. More

I appreciate the way I was taken care of right at close. I barely made it before close and was fighting traffic with flat tires. Chris was very kind and got the car checked in for the next day. I barely made it before close and was fighting traffic with flat tires. Chris was very kind and got the car checked in for the next day. More

Not one person actually spoke to me, no call or explanation of service. No one was available to get my car on pickup. Prices were exorbitant. explanation of service. No one was available to get my car on pickup. Prices were exorbitant. More

Good communication etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc More

I purchased my first BMW, an X5 (Diesel), in 2015 from Robert Chodorowski a Sales Associate, at Ferman BMW in Palm Harbor, Florida. Robert quickly made a favorable impression not only with his understandi Robert Chodorowski a Sales Associate, at Ferman BMW in Palm Harbor, Florida. Robert quickly made a favorable impression not only with his understanding of BMW’s product line but also by his genuine interest in understanding what I was looking for in a vehicle. I appreciated his “no pressure” approach while he educated me and offered guidance towards the vehicle that best suited our family’s needs. What I valued the most, and ultimately was the biggest factor in my recent return to Ferman to purchase a 2021 M50i from Robert, is the history of how Robert and Ferman’s Service Department treated me after the sale was finalized. Robert always availed himself to answer questions, provide referrals, and offer oversight & follow-up even when an unexpected situation occurs (e.g., when Chicken Tortilla Soup spilled in my then new car 5 years ago -yikes). Robert has gone above and beyond on numerous occasions for me and I can not thank him enough. During my 5 year relationship with Ferman BMW, I have interacted with many fine staff members, like Sage in the Detailing Department. That man takes pride in his work. I so appreciate his attention to detail and humoring me when I gave him my “Wish List” of what I wanted him to focus on the most. He exceeded my expectations!! I also appreciate Nick Hawk and most recently Chris in service who arranged for a variety of items to be completed on my 2015 X5, including the surprise removal of a tiny dent...that vehicle looks brand new. We are grateful to Robert for arranging The Driving Experience - my husband and I picked up our new m50i at the factory in Greer, SC yesterday and had the time of our lives. So memorable and highly worth while. Highly recommend it to everyone!!! More

Service work was well done. Chris kept me well informed of the process. Service parts department worked hard to obtain the only LiPo battery in the BMW supply chain in the US and get it shipped to the deal of the process. Service parts department worked hard to obtain the only LiPo battery in the BMW supply chain in the US and get it shipped to the dealer. All work was done perfectly, including the car detailing. More