Ferman BMW - Service Center

Once again, Ferman BMW service was stellar! From the appointment scheduling through completion and delivery! They are always happy and helpful!! Much appreciated! Thank you for all your hard work!!! I appointment scheduling through completion and delivery! They are always happy and helpful!! Much appreciated! Thank you for all your hard work!!! I don’t take my X5 40e anywhere else!!! More

Not all that happy with service department or the guy david that made me buy a warranty that i would never get to use and then when i took it in to have it looked at they told me both oil pans were leaki david that made me buy a warranty that i would never get to use and then when i took it in to have it looked at they told me both oil pans were leaking which they were not and that my ticking noise was from my breaks which it was not either. At the moment im very upset about the whole experience and i hope they do the right thing and actually fix the problem or do something to compensate me for all of the problems ive had with this being my first bmw purchase i thought i could trust the sales man but between him and the service department its been a absolute nightmare. Please help More

Timely and friendly customer service. Reasonable pricing and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. More

Found the service dept. to be especially knowledgeable, courtesy and helpful in securing a loaner car. Only wish your pricing was somewhat more reasonable. Dean Galotta courtesy and helpful in securing a loaner car. Only wish your pricing was somewhat more reasonable. Dean Galotta More

Nick hawk is always a pleasure to work with! He goes above and beyond everytime without hesitation Great asset to the entire Ferman family! Great hire! above and beyond everytime without hesitation Great asset to the entire Ferman family! Great hire! More

Have been a customer of Ferman BMW & Mini for many Have been a customer of Ferman BMW & Mini for many years. Have always gotten good service. Always responsive staff. Wouldn't go anywhere else for Have been a customer of Ferman BMW & Mini for many years. Have always gotten good service. Always responsive staff. Wouldn't go anywhere else for purchase or service of my automobiles. More

Great accommodations when you have to wait for service. At check in they know who you are and why you’re there. Been to other locations in Orlando and it is “who’s next”. Would much rather go the 90 minu At check in they know who you are and why you’re there. Been to other locations in Orlando and it is “who’s next”. Would much rather go the 90 minutes for a better experience. More

Excellent experience at Ferman. Cesar, my service advisor, was thorough and professional. My car was repaired in half the estimated time and was washed before they returned it to me. advisor, was thorough and professional. My car was repaired in half the estimated time and was washed before they returned it to me. More

Professional service from BMW Roadside to delivery of car. Caesar was great in communication! My part wasn’t supposed to arrive from Germany for 12-14 days and it arrived in less than a week car. Caesar was great in communication! My part wasn’t supposed to arrive from Germany for 12-14 days and it arrived in less than a week More

I would recommend service center, however, customer service and comfort was below par compared to other BMW dealerships I have been to in another state. service and comfort was below par compared to other BMW dealerships I have been to in another state. More