Ferman BMW - Service Center

I would recommend service center, however, customer service and comfort was below par compared to other BMW dealerships I have been to in another state. service and comfort was below par compared to other BMW dealerships I have been to in another state. More

Always amazing, great service asking me to write 25 words is a bit much as I always have a great experience at Ferman , they are the best is a bit much as I always have a great experience at Ferman , they are the best More

Very efficient and effective. I did not have to wait and problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy More

Service Advisor, Sal Graziano (as always) handled the repair of my BMW professionally and expeditiously. He made a point to keep me updated on the status of the repair work, and was always available to a repair of my BMW professionally and expeditiously. He made a point to keep me updated on the status of the repair work, and was always available to answer any questions, and address my concerns. More

Excellent! People keep checking on us with good feedback on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? More

This is a wonderful dealership with fantastic people and an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs d an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs do a fantastic job. My car was repaired properly and returned to me washed and vacuumed. Thank you to all at Ferman BMW service for a great experience. More

Cesar is very knowledgeable and takes the time to explain to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents are unprofessional. One comment made to me made my skin boil. Putting that aside, I was even overcharged before for service and requested a callback from a manager and never got one. Just a text message from the service agent stating a credit for the difference would be applied back to my card in a few days. Makes me wonder how many times that happened to other consumers. I bought 3 BMW’s at this dealership in the past 2 years but will not use them for future sales all because of the service experience. Besides, my sales agent doesn’t work for the dealership anymore. More

I needed my 2 series repaired & decided to take it to ferman-bmw for obvious reasons, (bmw parts). We’ll long story short Jamie A. in the service department has been helping me through this journey, She ferman-bmw for obvious reasons, (bmw parts). We’ll long story short Jamie A. in the service department has been helping me through this journey, She sure is helpful & informative!!! I am glad she is my service advisor. More