Ferman BMW - Service Center

Jamie kept me apprised of my service repair every step of the way and was very informative. I was new to the are and found a reliable partner at Ferman BMW to provide future service of my X5. The waiting are the way and was very informative. I was new to the are and found a reliable partner at Ferman BMW to provide future service of my X5. The waiting area was comfortable and a productive place for me to work. When we recognized the repair would require ordering parts a loner was extended to aid me through the repair process. More

My car had two big major problems last month. Car is running real nice now. Thank you. Job well done on my 2000 Z3. In running real nice now. Thank you. Job well done on my 2000 Z3. In More

Just a minor service visit to have license plates installed and check on a squeak. Very punctual and professional. I really appreciate the car wash. installed and check on a squeak. Very punctual and professional. I really appreciate the car wash. More

The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More

Repair was not completed properly and I had to return to complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. More

Great service department, this is my first choice for BMW service in the Tampa area (out of the 3 dealers near me). The service department here is the best hands down. service in the Tampa area (out of the 3 dealers near me). The service department here is the best hands down. More

Everyone was so nice there! I took my car in for a recall notice and they got the job done quickly. My car runs great and it's safer now with the new airbag. notice and they got the job done quickly. My car runs great and it's safer now with the new airbag. More

This review was written while sitting in the waiting room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks w room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks weekly and they find it acceptable that have to come in and get service. They do “fix it”. But then it all falls apart. What’s funny is that I get texts while my car is in the shop asking about it LAST service and if I was satisfied. Well ... shocker I am not. No one seems to understand the issue.... if I got a rental care while it gets “fixed” that’s ok ... The service center needs an overhaul. While I understand BMW (as a company) has to make decisions about how this works ... the dealership is NOT helpful in this process. I am on my own to file my own lemon law paperwork. I even offered to pay to get this car out of my life ... apparently that is not an option either. It’s funny once they sell you a car they don’t want to sell you another one? It appears low tier and uneducated people are making informed decisions about how make a customer happy. If you want to drop big money on a car. Please don’t do it it here. Your happiness will turn into a frown and your life will be upside-down. These are my own personal opinions please do not materially rely on them to influence your decision. Again this is related to my experience and yours maybe different. More

I currently own two 3-Series cars, both purchased and serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, go serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, got the work order done quickly so I was on my way, and the car was ready at the agreed upon time. The service was done to my satisfaction and the service advisor called me the following day to ensure I was satisfied. That's why I'll continue to have my cars serviced at Ferman. More