Ferman BMW - Service Center

What’s the point? Every time I’m told that’s how it is for f Tired of being car in for service to be told “that’s how it is for your make & model” Wind noise from windows very loud Seat warmers do not work if Tired of being car in for service to be told “that’s how it is for your make & model” Wind noise from windows very loud Seat warmers do not work if not on high Center arm rest console squeaks if you lean on it Brought car in 4 times for rattling steering wheel only to be told at last visit that’s a warning system option. Ok great! Why did it take the service manager to educate me? It’s really the worst service dept I have ever dealt with. It makes me not like the car! More

Good, reliable service We have had our two BMWs serviced at Ferman; one for 7 years and the other for a year-and-a-half. Service & repaires are done right the first time; ou We have had our two BMWs serviced at Ferman; one for 7 years and the other for a year-and-a-half. Service & repaires are done right the first time; our car is ready when promised; and if they uncover something unexpected, they promptly call and clearly explain my options. Their prices are competitive. More

Service at Ferman What I in for was fixed. But, fluid levels not checked in radiator. I had to handle myself. They used to check all fluid levels on every visit. What I in for was fixed. But, fluid levels not checked in radiator. I had to handle myself. They used to check all fluid levels on every visit. More

Several bad experiences I brought my car in for recall regarding the back up camera and now the car runs terribly slower. They are constantly unable to solve problems. Their I brought my car in for recall regarding the back up camera and now the car runs terribly slower. They are constantly unable to solve problems. Their computers were down when I dropped my 2019 540 with 7000 miles and I had to wait 30 minutes b/c the service writer wasn’t sure if I was in warranty...Really and I’m going to trust my car to you??? More

Efficient and friendly There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had missed breakfast. The work was done and everything was explained to me. They encourage questions but I was satisfied all was done. More

Excellent service advisor The service advisor was efficient, knowledgeable and very kind. I had a difficult issue to diagnose and Jamie didn't get frustrated or give up. The pr The service advisor was efficient, knowledgeable and very kind. I had a difficult issue to diagnose and Jamie didn't get frustrated or give up. The problem is now fixed. More

Battery replaced for key Key was covered under warranty and service verified all information needed provided great customer services and support directed me to the customer lo Key was covered under warranty and service verified all information needed provided great customer services and support directed me to the customer lounge and waited until called More

Great service Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how l Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how long service would take. Offered numerous times to shuttle me home and back once service was completed. More

Convenience and timely service Easy to setup appointment, had my service rep ready when I arrived, my loaner was also ready and work was completed on time. No re-do’s!! Excellent e Easy to setup appointment, had my service rep ready when I arrived, my loaner was also ready and work was completed on time. No re-do’s!! Excellent experience. More

Not impressed! Had a rear tire on my 2019 BMW X3 penetrated by a screw and needed a replacement tire. The vehicle was towed to the dealership which informed me that Had a rear tire on my 2019 BMW X3 penetrated by a screw and needed a replacement tire. The vehicle was towed to the dealership which informed me that the tire was on backorder with a 4 week delivery time. They claimed they had checked all over the US and no tire was available so I had to wait. It took me 15 minutes to find the tire online on tire rack and I had it shipped to myself. The tire was received the next day and I delivered it to the dealership for installation. Not impressed at all. More