Ferman BMW - Service Center

Customer Service is Everything! Had to shoutout Marc & Stevon at this dealership for their excellent customer service in working with their client by taking a negative situation and Had to shoutout Marc & Stevon at this dealership for their excellent customer service in working with their client by taking a negative situation and turning it into a positive one! Very well done and much appreciated! More

Disappointed They had advertised a special to have our car cleaned and detailed, so we made an appointment for this and we were given a rental car, as the job woul They had advertised a special to have our car cleaned and detailed, so we made an appointment for this and we were given a rental car, as the job would take a few hours. So the next day we drove the rental car back to the dealership in anticipation of getting our car back. But it wasn't so. Upon our arrival, we were informed that they hadn't even gotten to our car as of yet, so we had to drive back home in the rental car. The day after that, we were informed that, just one hour after we had left the previous day, that they had finished with the detailing job. So upon inspecting our car, I saw that there were actually still leaves under the hood, the rugs hadn't been vacuumed, and the engine hadn't been cleaned. Needless to say I asked for a refund, and they obliged. I was kind of surprised because, owning a BMW gives you certain expectations when it comes to service. More

Great, cordial and knowledgeable staff, Thanks James W! The experience was pleasant. James was quick to assist and assisted in every step of the way with my service issue The experience was pleasant. James was quick to assist and assisted in every step of the way with my service issue More

I was very pleased with my service which was coordinated by Sal Had a great meeter when I arrived named James Work was completed in a timely manner by Sal Had a great meeter when I arrived named James Work was completed in a timely manner More

Salvator’s work is exemplar, the golden standard of customer service. BMW should consider treating repeat buyers with the same regard as they do the purchaser of a new high end model. Sal’s work alone customer service. BMW should consider treating repeat buyers with the same regard as they do the purchaser of a new high end model. Sal’s work alone is a saving grace to this discrepancy. I applaud you Sal and your obvious dedication to your customers! More

The people and the service are awesome. I can not say anything bad about this dealership. The sales and service department are great. Waiting area has coffee, snacks, soft drinks, great amenities. I reco anything bad about this dealership. The sales and service department are great. Waiting area has coffee, snacks, soft drinks, great amenities. I recommend Ferman BMW. More

Always professional, helpful and knowledgeable. Jamie Anise is an asset to the organization and a pleasure to do business with. I always look forward to my next service session. Anise is an asset to the organization and a pleasure to do business with. I always look forward to my next service session. More

Orian and Sal are always helpful when I call or come in! They are always willing to go the extra step to accommodate me. Thank you They are always willing to go the extra step to accommodate me. Thank you More

Great service! Nick kept me updated throughout the entire process. It was convenient and prompt service. They diagnosed the problem quickly and had me back in my vehicle in a timely fashion. The whole staff process. It was convenient and prompt service. They diagnosed the problem quickly and had me back in my vehicle in a timely fashion. The whole staff was friendly and courteous. A well deserved “Thank you” to the technician that performed the work. They do not hear that enough. Excellent experience from all those involved. More