Ferman BMW - Service Center

Thank you Cesar Cesar went above and beyond to make sure I had an easy transition as I had my 2 year toddler with me. I called him 10 Minutes before I arrived and he Cesar went above and beyond to make sure I had an easy transition as I had my 2 year toddler with me. I called him 10 Minutes before I arrived and he had the car ready and waiting so I could just grab it and go. Thank you Cesar for a seamless experience. More

Disappointment I called three times and asked for a service advisor to call me back we had some questions I need a new tires I never got a callback finally I just ne I called three times and asked for a service advisor to call me back we had some questions I need a new tires I never got a callback finally I just need an appointment I had to replace one of my tires and check the other three needed to be replaced and I needed new brakes. Trying to ask questions so I decided to go to a different dealership about three tires explained I did not need brakes I need an alignment is a great person I was very very disappointed to have to ride by far there so sad. Kind if buying but not helpful after. It was well over $3000 but I was happy to pay the other store More

excellent all the way around excellent service from the receptionist to make appointments to jaime service adviser to Mario car loaner person very professional to benny team lead excellent service from the receptionist to make appointments to jaime service adviser to Mario car loaner person very professional to benny team lead mechanic very impressive will do business and recommend this dealership thanks everyone for your help and care always and everyday More

Good first experience Had to take my X3 M40i in for software update since CarPlay suddenly stopped working. They gave me a similar vehicle as a loaner for the day and let m Had to take my X3 M40i in for software update since CarPlay suddenly stopped working. They gave me a similar vehicle as a loaner for the day and let me keep it overnight when they had some issue with BMW’s system. The staff was great to interact with and kept me apprised of the status of the car. They noticed that an oil change was due in December and proactively performed it. The only negative was that they forgot to reset the service reminder for the oil change. More

Great experience Went above and beyond. I had a good experience. Ryan looked out for my needs and Courtney provided outstanding service in a recent service visit. Went above and beyond. I had a good experience. Ryan looked out for my needs and Courtney provided outstanding service in a recent service visit. More

Wonderful service They kept in touch with me. They came and brought me a new car to drive while they had mine. Very much appreciate that service! They kept in touch with me. They came and brought me a new car to drive while they had mine. Very much appreciate that service! More

Another Pleasant Service Experience Once again the service staff at Ferman BMW was right on point. Everyone is friendly and enthusiastic. I got a warm greeting from Jamie Byrd and a thor Once again the service staff at Ferman BMW was right on point. Everyone is friendly and enthusiastic. I got a warm greeting from Jamie Byrd and a thorough explanation of what would be done to my X3 from Nick Hawk. When I returned to pick up, Nick was at lunch and Jamie Annese filled right in for a seamless experience. More

Fixed problem efficient and explained to me So far this service dealer has fixed problem same visit and other BMW dealers that I have been to have not and got wrong diagnostics and had to return So far this service dealer has fixed problem same visit and other BMW dealers that I have been to have not and got wrong diagnostics and had to return until someone in service got The right problem and the right fix.!One dealer services after car worse than before fix and after returning 3X service manager stepped in and drove car and agreed with me More

Best service Karl Alvarez is the ultimate best. He is very respectful and goes above and beyond his duties. He is the only person that I would reach out to when I Karl Alvarez is the ultimate best. He is very respectful and goes above and beyond his duties. He is the only person that I would reach out to when I need anything. More

Great service Came for an oil change, they also rotated my tires and fix additional issues that I wasn’t aware of. The staff was friendly and made sure that I under Came for an oil change, they also rotated my tires and fix additional issues that I wasn’t aware of. The staff was friendly and made sure that I understood everything More