Ferman BMW - Service Center

Repaired baring in front passenger wheel Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updatin Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updating us on the progress of our X5 More

Outstanding service! Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while e Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while enjoying a great cup of gourmet coffee and a bagel. Of particular note is maintenance team leader Stevon Budhu. Stevon’s BMW’s knowledge and maintenance skills are extraordinary. He is a key member of Ferman’s maintenance team and the primary reason that I return to Ferman for my maintenance requirements. I enjoy our conversations and appreciate his advice. Stevon is a superlative asset to the Ferman team! More

Decent dealership Personnel was very nice. Service took a little long. Needed service explained in advance of service. Paperwork for needed service was not included in Personnel was very nice. Service took a little long. Needed service explained in advance of service. Paperwork for needed service was not included in checkout receipt. More

Three weeks to get recall work done Due to confusion and scheduling breakdowns it took three weeks to get several recall issues fixed. Once the mechanics came out they did a great job. Due to confusion and scheduling breakdowns it took three weeks to get several recall issues fixed. Once the mechanics came out they did a great job. More

Always a pleasure coming in for service at Ferman BMW. From the coffee bar to the snacks and fresh bagels and the massage chair. Enjoyable and relaxing. Staff is alway coming in for service at Ferman BMW. From the coffee bar to the snacks and fresh bagels and the massage chair. Enjoyable and relaxing. Staff is always friendly and helpful. Another great experience. Thanks! More

Excellent experience I’ve always have a great experience and Ceazars service was excellent everyone was friendly and they try to make me comfortable while I wait for my ca I’ve always have a great experience and Ceazars service was excellent everyone was friendly and they try to make me comfortable while I wait for my car More

Service Prices too high I realize dealerships charge more for non routine work but the prices quoted are insane. Make it up in volume, Minis break all the time, you could do I realize dealerships charge more for non routine work but the prices quoted are insane. Make it up in volume, Minis break all the time, you could do much better dropping your prices to reality. And get a greater volume of work. The current rates make it very worthwhile to have work done elsewhere. Hate Facebook so no recommendations on Facebook. More

Good service Had a problem and Ferman took good care of it. Very quick service and great consideration on their part. Easy to get along with, helpful with a loaner Had a problem and Ferman took good care of it. Very quick service and great consideration on their part. Easy to get along with, helpful with a loaner car. I appreciate their service department More

Great customer service. Easy to do business with. Follow through and let me know in regard of the vehicle. Welcoming and helpful. Informative. In and out quick from deale Easy to do business with. Follow through and let me know in regard of the vehicle. Welcoming and helpful. Informative. In and out quick from dealership. More

Great and friendly service. The service price was Cheaper than my quote at other BMW dealership. I’ll take better service at a lower price every time. highly recommended The service price was Cheaper than my quote at other BMW dealership. I’ll take better service at a lower price every time. highly recommended More