Ferman BMW - Service Center

Battery searlization Marc, my service manager was extremely polite and helpful. He went beyond the batter serialization and since it was very close performed the required Marc, my service manager was extremely polite and helpful. He went beyond the batter serialization and since it was very close performed the required maintenance. More

Pick up first aid kit for Mini Cooper Michael Stanton was very accommodating in obtaining a first aid kit for my mini. His customer service is excellent which is more than I can say for o Michael Stanton was very accommodating in obtaining a first aid kit for my mini. His customer service is excellent which is more than I can say for others I have tried to deal with to obtain the kit. More

Many promises, no delivery I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a pr I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a professional quality "run around", I have received neither. This is inexcusable. I cannot recommend this dealership. More

Great communicating staff Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t t Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t try selling me anything and only wanted to service what’s needed. It’s hour out of my way but very worth it compared to Reeves but worth it. More

Routine service Convenient appointment schedule. Promt and courteous reception. Availability of loaner car. Excellent service and explanation of the work done. Car wa Convenient appointment schedule. Promt and courteous reception. Availability of loaner car. Excellent service and explanation of the work done. Car washing. The car was ready when promised. More

The Problem Had my Beemer serviced and everything went smooth as usual until my warning ligh went on saying to not drive. Only one block later and I was home. D Had my Beemer serviced and everything went smooth as usual until my warning ligh went on saying to not drive. Only one block later and I was home. Dripping oil seemed to be the problem, everywhere. And on my new pavers. Called BMW and they took car away And tried to clean pavers to no avail. Bottom line, during the service checkup and oil change the mechanic did not get the oil filter on correctly. The pavers cost me half of what a BMW would cost. I need Feeman to clean my pavers. More

Inconvenient. Ferman takes advantage of customers Ferman Collision had my vehicle for 2 weeks instead of a few days. There was no rental close to my M6 so I got stuck with a minivan. When I got my car Ferman Collision had my vehicle for 2 weeks instead of a few days. There was no rental close to my M6 so I got stuck with a minivan. When I got my car back the AC was broke while in there possession. They refused to take responsibilitu for this. I then brought it to Ferman BMW to repair. Over $1k later it was fixed. Come to find out the repair may not have been needed. A few days after repair the air was broke again. Ferman claims they had to charge my car to fix issue and had my my car for 2 more days. 3 weeks in total. Not happy was taken advantage of. Will never recommend. I'm also working on suing for damages from my attorney. More

Professional, prompt, resolved First experience at Ferman, following a used BMW purchase. Service staff were very professional and took care of my issue promptly. Being something pr First experience at Ferman, following a used BMW purchase. Service staff were very professional and took care of my issue promptly. Being something promised as part of the purchase, Mike Attia came to the service center, took the car for the repair and brought it back very quickly with the work all done. More

very pleased very clean waiting area and restrooms. Staff is very friendly and professional. We came 63 miles to get down here and we really like the way you wash very clean waiting area and restrooms. Staff is very friendly and professional. We came 63 miles to get down here and we really like the way you wash the car and get it all cleaned up to send us on our way. More

no follow-up Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Prom Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Promised completion Tuesday, then Wednesday, then Thursday. On Thursday afternoon I'm told the car needs an additional $3500 in repairs. I was furious. Was told I needed to replace spark plugs and coils on all cylinders, a new water pump and steering shaft (none of which were contained on original inspection report and estimate. I finally agreed to steering shaft replacement as I was told the car was not drivable in current state although there has never been a problem with steering and it was working fine when car arrived at the dealership. I finally got the car back a week after originally promised. I made a complaint and received a notification that the General Manager wanted me to call to resolve the issue. I called and he was out of the office. Its been two weeks and to call-back from the GM. 1. Their estimate practices are completely disreputable. 2. Multiple completion dates missed with no status updates from dealership 3. Stock response fro GM seeking to resolve problem is meaningless with no follow-through. More