Ferman BMW - Service Center

First class as usual Always a pleasure working with Nick. Easy to schedule with options, accommodates my schedule and responds to changes quickly. Also ensures all the req Always a pleasure working with Nick. Easy to schedule with options, accommodates my schedule and responds to changes quickly. Also ensures all the required work and service is documented. More

Very good service manager - Stephanie Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely f Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely fashion. She also gave me frequent updates on how the troubleshooting was going on my car. I haven’t been this happy since my manager was Joe! So happy to have my car back & running correctly! ?? my BMW. More

Good service, but slow and expensive They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but I saw many people coming and getting done with their cars and my car was never done (I did have an appointment). Also, I called before to ask for the price of a service without giving my name and I got an estimate, but when I got there they told me it was twice that much. Not sure I want to go back, I might go to a different place next time, don't like to be taken advantage of. The final result of the service was good, though. More

Matt Cerro, Honest, trustworthy and a great sales advisor! Owned a mini For 6 years and the whole team at Ferman have always provided a welcoming environment and high levels of service! Brought a BMW during my Owned a mini For 6 years and the whole team at Ferman have always provided a welcoming environment and high levels of service! Brought a BMW during my service visit! Matt had done a great job of staying in contact with me and as a result he earned my business! More

Ferman BMW - X3 M40i Great car! I liked the sales representative, however financing was confusing. A "glitch in the BMW system" created unnecessary stress and compromise Great car! I liked the sales representative, however financing was confusing. A "glitch in the BMW system" created unnecessary stress and compromised the process. I thought price and trade-in was fair. Dealership in general feels haughty compared to the Audi dealership I was working with in Clearwater. Reviews after 6 month ownership would be better to gauge Service Department and the post sale experience. This review is first impression. Hence, an average score. We'll see how the relationship progresses. More

Issue Unresolved I took my vehicle in due to a nail in one tire and a display message which stated the right run light was out. My service resulted in the two front t I took my vehicle in due to a nail in one tire and a display message which stated the right run light was out. My service resulted in the two front tires being replaced, and I was advised there were no issues with the lights. The morning after I picked up my vehicle, I received the same warning message regarding the run light, and scheduled a subsequent appointment. After picking up my vehicle for a second time, and told there is no issues with the lights, (within a day) I now receive the display message "Right Brake Light Malfunction", and have been advised by multiple co-workers that my right headlight is out. My vehicle continues to have lighting (and safety) issues, which is an inconvenience given that I have been to this location twice, each time leaving with the same or additional concerns. I would recommend this Service Center, as I have had good experiences in the past; however, this experience leaves me disheartened and frustrated. More

Your BMW is acting up before the holiday trip of 1,122 miles Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answe Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answer and I got it! BMW checked, repaired, and oh, by the way we found a nail in one of your tires. Whoops! Good thing that Beamer acted up or on the trip.........FLAT and stuck on the road. Good thing a safety inspection is done at every visit! THANK YOU BMW SERVICE TEAM! Oh, the trip for Thanksgiving was not ruined! More

Great service I have been using this dealership for three years. Always friendly and thorough. I will continue to use this dealership and would recommend this deale I have been using this dealership for three years. Always friendly and thorough. I will continue to use this dealership and would recommend this dealership. More

An excellent experience I was dropping off my car for a recall, and was not expecting great service for that reason, and I was pleasantly surprised. I was met with Stefanie, I was dropping off my car for a recall, and was not expecting great service for that reason, and I was pleasantly surprised. I was met with Stefanie, she quickly took down my information and got me on my way with a loaner vehicle. She texted me when my car was going through the wash and let me know it was ready. She really made the experience easy and painless. More

Warranty issues, same day repair Called bc my car was driving funny they got me in that same day and fixed it that day as well. Douglass was the one who did the job and was amazing, c Called bc my car was driving funny they got me in that same day and fixed it that day as well. Douglass was the one who did the job and was amazing, couldnt ask for better service, very professional. More