Ferman BMW - Service Center

Lack of Communication Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or a Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or an X5, as I am 6’9” and I drive this car for a specific reason. It is the only car of the 5 that we have that can fit my wife and my son at the same time comfortably. Was told that was all they had and that it would be done soon. The FOLLOWING Tuesday I get a call that it was ready. This is after I called on Monday afternoon after not hearing from anyone to ask what was going on. According to the lady that answered the phone. They just looked at the car on Monday Morning. What the xxxx. Why would you keep my car for 5 days before looking at it. I don’t care that I had a loaner it was a major inconvenience and nobody bothered to call me and explain why the delay. Besides being inconvenienced, I was concerned what the xxxx could be wrong as it’s 2016 with 20K miles on it. What is wrong with my car? I have 3 other BMWs and I will have to carefully rethink my relationship with this dealership. More

Courteous and Considerate “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the tran “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the transaction of my service needs. “Jamie” provides me with a cost estimate and kept me informed of the progress of my vehicle through the servicing process. Ferman Mini Cooper will receive any future business from me, due to the diligence and conscientiousness of “Jamie” the service manager. More

Minicoop 2009 Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they mad Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they made was to the point, they fixed the coolant leak and stopped the problem. More

Service is excellent Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep conside Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep considering buying another BMW. After all, if you don't get great service after the sale then it makes owning the vehicle more difficult, and unpleasant. This service center makes owning and servicing a BMW a pleasure. I will also add that during the service process I ended up talking with our Sales Person, Steve Venden, and he was also very helpful and honest with us. He has been so easy to work with that it is no wonder customers will wait for him. Between him and Jimmy, we don't even consider going to any other BMW dealership for any of our needs. By the way.... the only reason I did not give it 5 stars has nothing to do with the employees here. It has to do with the fact that calls are sometimes routed through an automated system, and then messages are not returned. I think the calls should always be answered by a person! This is a luxury line and customers should be treated as such at ALL times and in ALL interactions with the dealership! More

Battery check What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditio What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditiously. Love the service that I get at Ferman Mini. Hats off to a Paul Scaglione. You are the best! More

Above and Beyond Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way t Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way to show customers going above and beyond is just routine. Thank you More

Worth the wait Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the tech Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the techs are great. Never had a reason to go somewhere else yet. More

Excellent service is customary! Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspec Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspect of my cars’s care. The detail shop and the loaner department are wonderful, too. Who doesn’t love a BMW loaner?! More

Disapointed Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end ca Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end cars. No one asked me if i needed anytging. My last two cars were on the showroom floor when i bought them. Brian was not there on this day Last week i came in for routine servce. Both valet guys were reading their phones and chatting. Totally ignoring me the entire time it took to put my roof up and clear my car. It was 8:30am. I walked in and asked jamie where can i check in. She pointed to the two valet guys. No need to go on. More

Great service experience When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a coup When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a couple of manufacturer engineering changes and gave me a loaner car to use while they completed the work. Very satisfied with this dealership. More