Ferman BMW - Service Center

5 star service advisor- Stefanie Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. S Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. She is the perfect addition to BMW team and because of her I will be coming back. Stefanie worked with me to ensure all my car issues were sorted and my BMW was in top shape. More

They did the right thing! I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Fer I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Ferman BMW, Brian Pelletier didn't hesitate to do everything he could to help. I spoke with the GM, Bob Murray about my situation, he was empathetic & helped with this very expensive problem. They provided me with a loaner car for the entire time they had my car for repairs. I worked with Nick & Paul Scaglione to get me car back on the road. After being without my car for about a month, I picked her up today. This dealership had no obligation to help me with this issue. From day one, they owned the problem, worked with me & made a bad situation a little more bearable. This dealership has a client for life! More

scheduled maintenance good service, friendly and professional. They made getting a service appointment a no hassel event. Credos to the outside greeting personnel as the good service, friendly and professional. They made getting a service appointment a no hassel event. Credos to the outside greeting personnel as they were very helpful as well. More

Above and beyond Had some issues with my cars warranty and its timeline. Paul and Cesar took great care of me and did the right thing. This dealership isnt afraid to h Had some issues with my cars warranty and its timeline. Paul and Cesar took great care of me and did the right thing. This dealership isnt afraid to help or make the customer happy. Thanks again! Kenny Russell is amazing and always checks in with me for possible new cars I may be interested in for me or my family. More

Oil change I arrived an hour early and was welcomed in. Cesar was my service advisor. Not only was he extremely professional, courteous and attentive but he ass I arrived an hour early and was welcomed in. Cesar was my service advisor. Not only was he extremely professional, courteous and attentive but he assisted with an issue I experience at another BMW service department. Great job!! More

Great experience Great experience. Cesar in Service Dept. was fantastic. First time there and certainly will be back. Thank you. Would definitely recommend. Very profe Great experience. Cesar in Service Dept. was fantastic. First time there and certainly will be back. Thank you. Would definitely recommend. Very professional and courteous..Showroom was immaculate. More

Professional helpful enthusiastic about everything Mini. We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with the sales people Jack Rowland in particular who has now left (that must be a lost to them) to the service team people to the guy who comes and collects my mini for service it’s all first class well done Ferman! More

Great Communication Was happy with the service and the turn around time. Will see you again next time we need service or when I’m ready to purchase again. Thanks, Was happy with the service and the turn around time. Will see you again next time we need service or when I’m ready to purchase again. Thanks, Erik More

Brake Job I brought my Mini in for a front brake job - work was done well and on time. I was given a special price (cost on parts) because of a problem with an I brought my Mini in for a front brake job - work was done well and on time. I was given a special price (cost on parts) because of a problem with an earlier visit. More

Exceptional service From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to be addressed simplified communications. Great job Darlene.! More