Ferman BMW - Service Center

Poor check in process The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to hav The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to have the service representative come to car and then completes the paperwork. I would rate your process poor and do not feel like upscale dealership. More

Making it happen is what Ferman does! If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accom If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accommodating. The entire staf is always friendly and smiling as I arrive. Once again Thank You Jamie. More

Recall Items Everyone was very friendly and gave me a thorough description of what was done and what I would need in future. I was very happy with the quality of w Everyone was very friendly and gave me a thorough description of what was done and what I would need in future. I was very happy with the quality of work and I would def return in the future. More

Perplexed Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they g Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they general seem to not like the environment. The car is usually services without an issue, just wish it was a more trustworthy: happier place. More

review happy with the service. I found nothing wrong with the dealer, building or the anyone in the premises. everyone was friendly and courteous and very cl happy with the service. I found nothing wrong with the dealer, building or the anyone in the premises. everyone was friendly and courteous and very clean. More

Superior Service Ferman Mini's Service Department is state of the art and its people, some of the friendliest you'll meet at a dealership. Highly recommend this shop!! Ferman Mini's Service Department is state of the art and its people, some of the friendliest you'll meet at a dealership. Highly recommend this shop!! More

From repair to New Car To start the story,we went on vacation and to no avail my car wouldn't start when we returned home,after towing to Ferman Mini,the service had to tell To start the story,we went on vacation and to no avail my car wouldn't start when we returned home,after towing to Ferman Mini,the service had to tell me what was wrong with car and that it wasn't feesible to spend the money to repair,not expecting that had to make some decisions, Darlene sent me to Mark Davis and he did everything he could to help find a car that could take my negative and put it into a positive.. It was all done as fast as possible and to help me find my new Mini ..Thank you More

Water pump replacement Great service and speed. Jimmy is always amazing. Loaner was great also. Ferman is the easiest bmw dealership in st. Pete. Thanks again for a great Great service and speed. Jimmy is always amazing. Loaner was great also. Ferman is the easiest bmw dealership in st. Pete. Thanks again for a great experience More

Yearly maintenance Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary t Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary transportation between home and dealer with very courteous drivers Complimentary wash is always appreciated More

Great service Excellent, consistent customer service. Prompt work at appointment time. Accommodating staff who provided me with a loaner car during service time an Excellent, consistent customer service. Prompt work at appointment time. Accommodating staff who provided me with a loaner car during service time and explained repairs in detail. More