Ferman BMW - Service Center

I had my car brought in for service in Septempter, and it was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give m was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give me any answers about the car. My car sat with you for 2 months before I sent a tow truck to bring it back home. You have the worst service of any dealer or mechanic I've ever personally witnessed in 50 years. Inept and unprofessional is an understatement. More

Diagnosis of the problem and work we’re fine. Car is great again very please Car is great again very please More

Good communication & good service. Pleasant waiting area. Nick took good care of are of us. Pleasant waiting area. Nick took good care of are of us. More

Requested a refund of my deposit which was put on a credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a c credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a credit card. I wasn’t told about the charge at the time of the deposit or when I requested a refund. Don’t appreciate the lack of transparency or the cost. More

My car was not functioning correctly when I left the dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the fac dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the facts even after a test drive with your senior service rep experienced the same issue within a quarter of a mile (when we brought it back). no one was listening to us or each other - poor communication. More

On time service, I can't wait until The remodel is complete, it will be nice. complete, it will be nice. More

Very helpful staff, and quick to release the car, was not inconvenient at all. Great service inconvenient at all. Great service More

Outstanding service. ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 a ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 as well as my 2011 X-5 previously. Bought both at Ferman. I have and will continue to highly recommend Ferman BMW to family, friends, and anyone who asks. More

Polite and friendly staff with a clean and neat (if under construction) facility. The work performed on my vehicle was done quickly, with a nice wash and vacuum afterwards. construction) facility. The work performed on my vehicle was done quickly, with a nice wash and vacuum afterwards. More

Great service, work completed quickly with precision, covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Gr covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Great job More