Ferman BMW - Service Center

Dissatisfied I am extremely unsatisfied with the visit. and feel you all tried to set me up to fix something that is not broken. You told me that my oil pump gaske I am extremely unsatisfied with the visit. and feel you all tried to set me up to fix something that is not broken. You told me that my oil pump gasket is bad and it would cost $600.00 to fix. After going back through my receipt I saw that this gasket was fixed on March 18th, 2018, I went to the garage that fixed it to complain about the trouble and we put my car on the lift and there is no leaking from the oil pumps gasket at all. I will never return to Ferman ..nor will I ever recommend your services to anyone. To me this conduct borderlines on fraught!! More

Spectacular customer service From the time I pulled into the service drive, I was met with friendly professional people willing to handle everything that was needed. Throughout t From the time I pulled into the service drive, I was met with friendly professional people willing to handle everything that was needed. Throughout the time my car was in service, the communication was exemplary! My car was serviced and cleaned, very well and returned in better condition than I left it. The check out process was streamlined and friendly. Darlene and Marc work well with each other making sure that I the customer was taken care of during my visit. More

Service without an appointment Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the fade Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the faded front bumper but Darlene replaced it anyways. Great service all around! More

great service; great customer service; great facility. From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the coffee maker. More

Cesar gets it done. Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to find personalized attention. Fortunately, Cesar puts that concern to rest: he is responsive, candid, and empathetic. Most importantly, he takes pride in doing things right. More

Great service I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! More

Superb Experience I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond More

Fast and easy Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. More

Flat Tire I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily the wheel was ok, but the force of the impact caused need for an alignment too I requested that both front tires be replaced, as they were worn anyway. Darlene only had 1 tire in stock, but set me up with a loaner car so I'd have transportation the next day. Everyone I worked with made everything so easy and they were super efficient-no hours in the waiting area. The prices were also in line with what Tire Kingdom would have charged to do the same work, so you're not getting over charged by going to the dealer. I'm so glad I bought my car here. More

BMW service Great service and care! I asked my service advisor to help with repairs. They added value to my experience by raising attention to other items that ne Great service and care! I asked my service advisor to help with repairs. They added value to my experience by raising attention to other items that needed service to help save me time and money in the long run. Thanks! More