Ferman BMW - Service Center

Hassle free and enjoyable Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Ce Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Cesar!!!!! More

Great Service While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. More

Always great Always have a great experience when I come in. Everything goes as planned and I’m updated as to when car will be ready. Love having the updates on the Always have a great experience when I come in. Everything goes as planned and I’m updated as to when car will be ready. Love having the updates on the monitor in the lounge. More

Cooper & the i 8 My Salesperson is Kenny Russell. When we purchased our X1 he was very knowledgeable about the vehicle and was truly friendly. We had to purchase thi My Salesperson is Kenny Russell. When we purchased our X1 he was very knowledgeable about the vehicle and was truly friendly. We had to purchase this car from him we was that good. It's been almost 2 years since we made our purchase and could not be happier with the vehicle and when we need to purchase another car it will be through him and Ferman. Our grandson Cooper (6 years old) is on the Autism Spectrum and whenever we come, usually every other week or so (Cooper is a car guy) and loves BMW & Mini Coopers we are always treated with kindness and respect. A few weeks ago Cooper was having a conversation with the GM and he was so impressed with Cooper's knowledge of cars in general he gave him a model of an i8. Cooper immediately knew what it was and asked for a ride in an i8. Paul Scaglione heard of Cooper's request and made it happen this past Saturday. As Cooper entered the service area all the Service Reps and anyone who was there clapped as Cooper entered the i8 and had his ride. Today is Sunday and he is still telling everyone about his ride. Thank you very much Paul & Ferman BMW for making my grandson a very happy little guy and a customer for life. WOW you guys are more than a car dealership! More

Excellent customer service Customer service is always supreme. I would never take my mini anywhere else. Service representative was very knowledgeable and Ferman makes everythin Customer service is always supreme. I would never take my mini anywhere else. Service representative was very knowledgeable and Ferman makes everything easy with loaner cars. More

Great service I arrived at the mini Cooper dealership and my appointment was made at the BMW dealership next door. The service department fixed it immediately and I arrived at the mini Cooper dealership and my appointment was made at the BMW dealership next door. The service department fixed it immediately and was able to get my car serviced on time. More

Review The staff is excellent and I would recommend that dealership to anyone thats looking to purchase a BMW! I will also come back when I need to change m The staff is excellent and I would recommend that dealership to anyone thats looking to purchase a BMW! I will also come back when I need to change my car. More

Excellent Service Department Very fast and helpful! Knowledgeable staff and excellent customer service!! Darlene went above and beyond to make sure I was very satisfied! I will be Very fast and helpful! Knowledgeable staff and excellent customer service!! Darlene went above and beyond to make sure I was very satisfied! I will be back!! More

Very good service, Ferman always goes the extra mile, with loaners available. They do a give star inspection and always fix your car the first time and that's why I alwa Ferman always goes the extra mile, with loaners available. They do a give star inspection and always fix your car the first time and that's why I always take my mini to Ferman. Plus always wash, and vac before returning your car to you. More

Saturday, October 13 Robert was my salesman 2 years ago. He made me and my wife feel at home, Knowledgeable, professional and very friendly. I prefer Robert as my sales Robert was my salesman 2 years ago. He made me and my wife feel at home, Knowledgeable, professional and very friendly. I prefer Robert as my salesman. More