Ferman BMW - Service Center

They had to order 2 new front tires. I had to keep following up to see if they arrived. After a month I inquired if they were there and Ceasar said yes come in on Friday for install. I g I had to keep following up to see if they arrived. After a month I inquired if they were there and Ceasar said yes come in on Friday for install. I get there and the tires were not there. They gave me a rental and off I went. 2 weeks later I pick up car and the outside is dirty as xxxx, bird poop on the car. I told dealership touch free wash only. They said they don't have touch less, but you couldn't spray it off with a hose or something? Not what I would expect from a BMW dealership. I like my sales rep Mario, but I will not bring my car for service to that dealership again. I drive 35 mins out of my way to go there. More

You are in good hands with Roy. He is awesome! He is trustworthy, kind, professional, quick to respond, and always takes care of my car when I am there. He is awesome! He is trustworthy, kind, professional, quick to respond, and always takes care of my car when I am there. More

Always a pleasant experience at the dealership Always helpful with any of my needs A no pressure experience helpful with any of my needs A no pressure experience More

Replaced my oil pan gasket three years ago now Leaking again. Oil pan gasket! Like BMW can design one that doesn’t leak. again. Oil pan gasket! Like BMW can design one that doesn’t leak. More

The service at Ferman BMW is always outstanding. The work is always done efficiently and within the estimated amount. The work is always done efficiently and within the estimated amount. More

Sal was terrific. He listened to my concerns and we worked together to solve the problem in a way where we were both satisfied. He listened to my concerns and we worked together to solve the problem in a way where we were both satisfied. More

Great service and communication! Accommodated me nicely for what I needed! Will come back for sure Accommodated me nicely for what I needed! Will come back for sure More

They diagnosed my problem quickly. They did a good job communicating with me on the parameters of the repair. They completed the repair sooner than I expected. They did a good job communicating with me on the parameters of the repair. They completed the repair sooner than I expected. More

Called on a Sat. Went through 3 people to get to the right person. Was told "all, set, we'll call you Monday and tell you what time to bring car. No one called Monday Went through 3 people to get to the right person. Was told "all, set, we'll call you Monday and tell you what time to bring car. No one called Monday. When I then called - "We have no record of you." Once the car was there, the service was great. More

I am happy with the service that I received at firm and BMW and I highly recommend them BMW and I highly recommend them More