Ferman BMW - Service Center

Best service at Ferman! This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 year This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 years and have never been impressed with the customer service when requiring service. Usually the service reps are smug and make me feel like I am interrupting their internet browsing. More

Great service I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provi I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provide excellent service (unlike Bert Smith). I highly recommend Ferman BMW! More

Unexpected service needed After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a l After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a loaner. They provided excellent service. I am from Pennsylvania but they took care of the situation as if I was a long time customer. More

Great Experience Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concern Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concerns. Thank you. More

The experience was seemless! Everyone was attentive, Cesar was awesome and I didn't wait very long. I will definitely recommend this dealership to others. My experience was seemle Everyone was attentive, Cesar was awesome and I didn't wait very long. I will definitely recommend this dealership to others. My experience was seemless! More

Excellent customer service I thank you again Derrick for being able to fit me in on a busy Monday schedule for an oil change. You are very kind and professional over the phone a I thank you again Derrick for being able to fit me in on a busy Monday schedule for an oil change. You are very kind and professional over the phone and in person. And I also thank the other staff for a quick check-in and for taking care of my car. More

New battery Have always had very satisfactory service at Ferman BMW. The service representatives are very caring. He sees to it that what I am seeking to remedy Have always had very satisfactory service at Ferman BMW. The service representatives are very caring. He sees to it that what I am seeking to remedy is taken care of. More

Great Everything was great, I received the service that I asked for and so far so good all the service that was performed everything looks great Everything was great, I received the service that I asked for and so far so good all the service that was performed everything looks great More

just perfect everything was great great service everything on time Jamie was great very helpful is great place to come to grate experience no complain about servic everything was great great service everything on time Jamie was great very helpful is great place to come to grate experience no complain about service More

Warranty work Quick efficient service. I dropped off the vehicle just before I left for vacation and everything was handled by phone. My daughter picked up the vehi Quick efficient service. I dropped off the vehicle just before I left for vacation and everything was handled by phone. My daughter picked up the vehicle and there were no problems More