Ferman BMW - Service Center

Satisfied Customer I had a great experience from Ferman Mini. The day started with a greeter as I arrived, friendly and opened my car door, then lead me to my service te I had a great experience from Ferman Mini. The day started with a greeter as I arrived, friendly and opened my car door, then lead me to my service technician Marc. He greeted me and went over all details about servicing my car. When I returned at 1:00pm, my car was ready and again went into details about my repairs and asked if any questions. Later that day, he called to make sure the car was working properly. I am very happy with Ferman Mini. More

Great job Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex went above and beyond to make my sales experince and great one!! More

Great Personnel, Excellent Service Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, f Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, friendly, knowledgeable and professional. Ceasar Tereso is an awesom service advisor, you can trust he will do whats best for you and your vehicle. Taking my car to Ferman BMW is always a great experience. More

Couldn't ask for better! Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure t Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure to work with. I also want to thank the members of the service team who work on the nuts and bolts of my car to keep it in top running condition. I appreciate you and thank you all. Janice More

Service Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to wor Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to work with! More

Awesome customer service I stupidly went to a non mini service center and was given a bogus quote that Just didn't feel right. Took car to mini and was treated with respect an I stupidly went to a non mini service center and was given a bogus quote that Just didn't feel right. Took car to mini and was treated with respect and kindness. I still had to pay more then I wanted to to fix the car but Darlene and Courtney made the whole process less painful. They didn't make me feel stupid for taking the car elsewhere and worked really hard to get my questions answered. I will only come to mini for service from now on! I learned my lesson! More

took 10 days to be called if the part needed arrived and still no call. Been at the dealership twice already 2 separate days. First time they made an appointment and second to if the part needed arrived and still no call. Been at the dealership twice already 2 separate days. First time they made an appointment and second to find out the part is not available. Why was I told the first time part is not available ?? More

Outstanding customer service I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The cust I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The customer service has always been too notch. I can only think of one situation where something wasn't thoroughly explained to me. I would recommend this facility to anyone. More

Great Service Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Wo Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Would recommend to others. More

Excellent Jamie was great, very nice guy, the service was excellent, they were able to give me a ride to work which was helpful for me Jamie was great, very nice guy, the service was excellent, they were able to give me a ride to work which was helpful for me More