Ferman BMW - Service Center

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to be remedied, they returned within a week. Not sure why they failed to be fixed, but I had to return again to another dealership location to have my car issues resolved. More

Bmw genius visited me at my home for i3 tutorial The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the ca The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the car. Jimmy Whaley always “has time” for me even hen I arrive unannounced. He too is impressively professional. More

Excellent in all aspects. They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole op They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole operation was seamless. More

iDrive controller & Badge I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loan I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loaner was perfectly comfortable for me and easy to get setup and drop off. More

Awesome Service Jimmy is always friendly, helpful and very accommodating. I have been very pleased over the last 13+ years and would definitely recommend Ferman for s Jimmy is always friendly, helpful and very accommodating. I have been very pleased over the last 13+ years and would definitely recommend Ferman for service and sales! More

Emergency Repair While out of town for work my X5 check engine light came on. German BMW got me back on the road in short order and I didn’t miss any cases. While out of town for work my X5 check engine light came on. German BMW got me back on the road in short order and I didn’t miss any cases. More

My Mini Service Review My experiences with Ferman Mini have always been very pleasant. The service department always goes the extra mile to ensure my satisfaction. Thank you My experiences with Ferman Mini have always been very pleasant. The service department always goes the extra mile to ensure my satisfaction. Thank you very much! More

Excellent Customer Service Douglas was extremely courteous, from my first interaction with him, and throughout the duration of my service. He kept me informed about the status Douglas was extremely courteous, from my first interaction with him, and throughout the duration of my service. He kept me informed about the status of my vehicle, the associated costs, and answered all of my questions. Douglas was also quick in returning calls, and made my overall experience very pleasant. Additionally, the loaner vehicle provided was very spacious and met my needs during the service of my vehicle. More

Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent results. More

Great service The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I More