Ferman BMW - Service Center

Excellent Customer Service Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. An Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. And personally made sure that my vehicle was as close to perfect as possible when I picked it up. I highly recommend Cesar as a service representative. More

Excellent Job! Ferman BMW has the best customer service, and the most efficient and courteous staff! I highly recommend their team! Great job! Beat in Tampabay! Than Ferman BMW has the best customer service, and the most efficient and courteous staff! I highly recommend their team! Great job! Beat in Tampabay! Thanks! More

Jamie once again made my experience flawless. My vehicle X5 BMW had been serviced early this Spring. Last week I found I was having the same exact problem. I was able to get in with no wait and My vehicle X5 BMW had been serviced early this Spring. Last week I found I was having the same exact problem. I was able to get in with no wait and Jamie’s was able to accommodate me with a loaner. My car was fixed within a couple of days and it was covered by the dealership warranty. I’m very pleased. More

Great people!! Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It woul Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail. my overall experience is great. More

Awesome service and staff! Everyone at Ferman BMW is so friendly and helpful! I purchased my vehicle in another state but they kindly helped me from scheduling all of the way to Everyone at Ferman BMW is so friendly and helpful! I purchased my vehicle in another state but they kindly helped me from scheduling all of the way to fixing the issue. And, Nicholas was amazing and also extending his services whenever I needed to bring my vehicle in again. I can’t say enough good things about this dealership! More

Service and CPO warranty This dealer can gone above and beyond in standing behind their CPO warranty in my first 12 months of bmw ownership. After a rocky start with my first This dealer can gone above and beyond in standing behind their CPO warranty in my first 12 months of bmw ownership. After a rocky start with my first service manager, the have taken care of me on all fronts. Probably customer for life at this point if it keeps up. The wife needs a x3! More

New problem I now notice an oil leak that I did not have before the service.I am returning to New York and do not have time to get it fixed.what recourse do I hav I now notice an oil leak that I did not have before the service.I am returning to New York and do not have time to get it fixed.what recourse do I have concerning this problem when I get back to New York More

Be service and parts department I needed a spare key made and felt like I was the most important person there. They had my key made and washed my car all for a simple key. Cesar and I needed a spare key made and felt like I was the most important person there. They had my key made and washed my car all for a simple key. Cesar and Bob are the best!!! More

I love my 2008 M3 e93 Have been looking for a place that listens to its customers (because some of them actually do know a bit).. where employees know what they’re doing an Have been looking for a place that listens to its customers (because some of them actually do know a bit).. where employees know what they’re doing and the atmosphere is friendly.. think I found it!! BTW.. on my last visit I told Douglas the pricing was a little high compared to other dealerships, he corrected it! I also had a trim piece damaged, no questions, no problem.. taken care of.. !! More

Ferman BMW Service Thanks for the great service. My son handled it for me so I appreciate Fernan making it easy. Love that I can schedule service on-line. Thanks for the great service. My son handled it for me so I appreciate Fernan making it easy. Love that I can schedule service on-line. More