Ferman BMW - Service Center

Positive Experience Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up my recent experience here. I would return or recommend it without hesitation. More

A/C check Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System c Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System check was clear, no faults found Also, Cesar and I discussed the 'vinegar' smell that is happening frequently from vents. Cesar recommend that I have a condenser conditioning performed at my own expense, not a warranty item. More

Outstanding Cesar is a incredible guy. He stays in touch and updates as often as he can. I would recommend anyone to Ferman service. Cesar is the bomb!!! Cesar is a incredible guy. He stays in touch and updates as often as he can. I would recommend anyone to Ferman service. Cesar is the bomb!!! More

Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

Brake replacement at Ferman BMW Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while t Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while the work was being done. . Very happy with the result. More

Air bag recall and oil change, all went well. The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! More

Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

Excellent Service The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and the service is everything one would expect from a premium car dealership. More

Fast, courteous and efficient service. My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie my service manager, again left me with a courteous exit note. More

Outstanding service Jamie was a great Advisor to work with and very helpful. The service drive and write up area is very neat and clean. I would definitely recommend this Jamie was a great Advisor to work with and very helpful. The service drive and write up area is very neat and clean. I would definitely recommend this Dealership to friends and family. More