Ferman BMW - Service Center

Sal is great! Love all the communication via text, makes my life easier! Happy new year! Love all the communication via text, makes my life easier! Happy new year! More

I’ve always been happy with Ferman BMW’s service. This experience was particularly good because they went out of their way to help deal with a warranty issue. I appreciate Sal’s helpfulness. This experience was particularly good because they went out of their way to help deal with a warranty issue. I appreciate Sal’s helpfulness. More

Great service. Everyone was very courteous and professional in the service department. We needed our airbag replaced due to a recall. Thank you. Everyone was very courteous and professional in the service department. We needed our airbag replaced due to a recall. Thank you. More

Fast, efficient service. Roy was very helpful in making sure that my car was properly serviced. Roy was very helpful in making sure that my car was properly serviced. More

Ferman provides excellent service, treats me like I am a valued customer, is clear on what is wrong and how they will fix the problem and the cost to do so. The employees are professional and helpful no mat valued customer, is clear on what is wrong and how they will fix the problem and the cost to do so. The employees are professional and helpful no matter what their job level is. recommend them to any BMW owner. More

After driving an hour I was told once I arrived I didn’t even need to come in for service after receiving an email from the dealership that I did. The service rep I spoke with was less than understanding an even need to come in for service after receiving an email from the dealership that I did. The service rep I spoke with was less than understanding and bordering on rude. Probably the worst service experience I’ve ever had. More

Exceptional service, attention to detail and responsive! My car is always washed and clean when it comes out of the shop! My car is always washed and clean when it comes out of the shop! More

I have been coming here for years. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. More

I had a frustrating experience with the dealership that took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone, and promised callbacks never happened. I felt my treatment there was unacceptable. Additionally, when my vehicle was finally returned, it was not cleaned. More

Roy was great, explained what was going on, found the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the car back, but not sure. More