Ferman BMW - Service Center

First-class service. They did everything I asked them to do. If you value a premium service experience then Ferman BMW delivers! They did everything I asked them to do. If you value a premium service experience then Ferman BMW delivers! More

Excellent service. Friendly and informative. Answered all questions to my satisfaction. Extra time getting me familiar with some of the features on my BMW much appr Friendly and informative. Answered all questions to my satisfaction. Extra time getting me familiar with some of the features on my BMW much appreciated. All in all over the top service. More

BJ is a customer-focused professional, and he represented Ferman and the BMW brands incredibly well. He made my wife and me feel extremely well taken care of, and he's clearly an asset to the business. Next Ferman and the BMW brands incredibly well. He made my wife and me feel extremely well taken care of, and he's clearly an asset to the business. Next time we need service on either of our X5s, we hope we get to work with him! More

Slow service dept and inaccurate information provided about service timeframe. Extended wait sitting in lobby. Not ideal... about service timeframe. Extended wait sitting in lobby. Not ideal... More

Great, Clean,accommodating. My advisor was professional, I was given a loaner car and the work was completed in one day. My advisor was professional, I was given a loaner car and the work was completed in one day. More

I have a used BMW. It an easy task because they break down easily.. Anyway, if you need help, you ideally make friends with Cesar in repairs. He understands the pain w It an easy task because they break down easily.. Anyway, if you need help, you ideally make friends with Cesar in repairs. He understands the pain we go through and he tries to help where he can. More

She took the time to explain what was happening. I truly recommend her as a service advisor. I truly recommend her as a service advisor. More

Sal was great! He took care of coordinating the service of my vehicle in a professional and timely manner. He took care of coordinating the service of my vehicle in a professional and timely manner. More

Good communication. Everything needed presented very easy. Roy did a great job helping me with my service. Everything needed presented very easy. Roy did a great job helping me with my service. More

Roy was outstanding from start to finish. Great customer service and very knowledgeable. I’ll be back . Great customer service and very knowledgeable. I’ll be back . More