Ferman Chevrolet - Tampa - Service Center

I wasn't going to post a review, because I didn't want to ruin business. I've had NOTHING but problems since I bought my 2022 Chevy Equinox BRAND NEW with 8 miles - I was in love with it! Right away, I had t ruin business. I've had NOTHING but problems since I bought my 2022 Chevy Equinox BRAND NEW with 8 miles - I was in love with it! Right away, I had to bring it in because of the infotainment package did want to perform the way it should - it took multiple times for them to fix it. It was glitching and wouldn't come on - I had no access to safety features, radio, blue tooth, etc! They "updated" it the first time. It still wouldn't come on every time. I had to take it back, said it "should" be fixed - nope! same issue! I had to make ANOTHER appointment on the third time bringing it back, they replaced the entire infotainment package (after they said it was replaced the second time!) YAY! It FINALLY works and no issues since! Secondly, I've had 2 oil changes, they are supposed to check the fluids and top them off, however, every time I took it for oil changes my windshield fluid would state "add more fluid" - got home, popped the hood, canister was half empty - the first time I ignored it. The second time it happened I brought it up to the technician. "I thought my fluids were supposed to be topped off when I got an oil change, on the paper it's marked "green" so that means you checked it and topped it off, so, why is it still stating add more?" Technician simply asks "would you like me to put some in there?" I said "the paperwork says you did put some in there, why mark that it was done when it wasn't?" If they didn't do this simple task, what else did they not do/check? BUT HERE'S WHERE IT CHEVY GETS REALLY JUICY! One day my husband and I were coming back from St. Augustine, I was driving with Adaptive Cruise Control on, well, nobody was around us on the open road and my vehicle decided to slam on its brakes while going about 70 MPH, we were terrified. My heart stopped! Meanwhile, on the same trip, it was nice and cool so we had the sunroof open, but it started raining and it wouldn't close (We had to pull over and push the button while pulling on the shade to close it and I noticed a discoloration on the fabric when we successfully closed it (this is only the third time I opened it because it's so hot in sunny Florida.) Needless to say, I made an appointment, which was scheduled for this morning (Saturday, 2/3/2024 at 8:20 a.m. EST). At the time I scheduled, the technician brought up the recall on the chip for side mirror warning, they were supposed to call me when it came in after I bought the vehicle, I'm still waiting after a year and a half. Anyway - When I arrived this morning, someone ONCE AGAIN messed up, I wasn't on the schedule at all! Luckily, the technician was nice enough to take the car anyway. I got a call a while later, they wanted to tell me they ordered the part for the recall (but I thought you ordered it when I bought the car /shrug). they also informed me that my "sunroof wouldn't be covered under my warranty! I was told that debris is building up in between the glass and shade which is why it is leaking and discolored." I said "how is this possible it isn't even really used?" He bluntly told me "well, it's a weatherstrip there, it doesn't prevent debris from getting in, so, this is what happens when it does"... me: "I'm sorry, you're charging me for a design flaw?" (I know it isn't the person informing me on the phone's fault, so, I'm trying to remain calm and kind toward him). I did state that this is not normal wear and tear and I shouldn't be held responsible for a manufacture defect. If a barrier fails to barricade unwanted situations, then maybe you should put something a little more reliable there. A dealership should not be able to conduct business with such unfair practices. I was sold a defected vehicle and they don't won't take responsibility for it. If you go here. I hope your luck is better than mine. I will be contacting an attorney about Chevy. I gave 1 star because I couldn't give 0 and post my review post. More

Ferman Chevrolet Poor Customer Service, First and Last Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gato Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gator. We were informed that Gator was out and Francheso would assist us. We at in the car waiting for Franchesco. Sat there and sat there. Someone would stop by momentarily and stated they were getting someone to help us. Other representatives were attending to other customers but no one would sign us in. No one would log in the car for service. All the cars went around us. Talked to the Service Manager, Brian. He seemed not to care. We waited over 20 minutes to be logged in for our appt. In the meantime we were behind cars that arrived after us. Once the service rep Mike came to talk to us...we were told it would be a 3 hour wait. Unacceptable. Numerous cars went ahead of us...because no one wanted to fill in for GATOR...This should not be their first rodeo of filling in for a service rep. Poor Customer Service...NOT going back...First and Last visit. Ferman Chevrolet is the Worst! More

Denied emissions system warranty for catalytic converter that’s specifically stated in the 8 years/80,000 miles warranty. Then went to sales to inquire trade value and the agent never called us back. Misse that’s specifically stated in the 8 years/80,000 miles warranty. Then went to sales to inquire trade value and the agent never called us back. Missed several days of work waiting for vehicle in the shop. No repair, no trade, no phone calls. Never again. More

I had the first service done today to my 2023 Colorado Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebe Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebecca for additional information. As always she was great and very helpfull, actually she handled everything for me, I was in and out within the hour. Can say enough, thanks Rebecca. Oh, and service department was awsome too, no issues or delays. More

I made an appointment for 8:30 AM. I got there at 8:20 and spent a half hour checking in. The service guy I had the appointment with, Jeremy, told me he would call by 1:00 or 2:00 to l I got there at 8:20 and spent a half hour checking in. The service guy I had the appointment with, Jeremy, told me he would call by 1:00 or 2:00 to let me know what they had found. When I had not heard anything by 3:45 I sent a text asking what was going on. It took him a half hour to respond and tell me they hadn't even started to look at it yet! And they wouldn't get to it until the next day! And Jeremy didn't seem to care. More

The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

All is good. Service was done as promised. Steve was very professional in handling my warranty work. Service was done as promised. Steve was very professional in handling my warranty work. More

I always have a good experience with the sales force. The dealership has always treated me well. The dealership has always treated me well. More