Ferman Chevrolet Tarpon Springs

I had stopped by to make my appointment and spoke to Tom. He answered all my questions I had. Everything went extremely well. Thank you He answered all my questions I had. Everything went extremely well. Thank you More

I had a recall on my 2010 Chevy Silverado for a airbag inflator. I was notified by Ferman Chevrolet. They scheduled me to come in and they would take care of it. Everybody was nice and the problem was sol inflator. I was notified by Ferman Chevrolet. They scheduled me to come in and they would take care of it. Everybody was nice and the problem was solved in a timely manner. More

Sales man was awesome, helped point out the new in's and out's of my used car. Even took another test drive to point out a few more things. out's of my used car. Even took another test drive to point out a few more things. More

They basically would not let me leave until they made a deal that we both could agree on. I 1000% ready to walk but they wouldn’t let me. The team I worked with was super cool. deal that we both could agree on. I 1000% ready to walk but they wouldn’t let me. The team I worked with was super cool. More

Terrible customer service. Walked into the service area, 4 people with heads down. Seems to be a game to see who will lose and acknowledge the customer first. Finally was acknowledged Explained the recall I 4 people with heads down. Seems to be a game to see who will lose and acknowledge the customer first. Finally was acknowledged Explained the recall I was bringing my vehicle in for and was promptly told, There's no recall on the Colorado. Really? Then why did Chevrolet send me this letter about it. In fact why did I experience the problem prior to the letter? Even after sharing I'd had the issue listed, which is complete loss of power steering assist and the fact I routinely have had this vehicle traveling the mountains of N. Georgia. No apparent concern or empathy. Try driving a 4,000lb truck with no PS around mountain passes. So after looking on his computer, oh there it is. Mind you I had the letter and the recall program number with me. We don't have the parts, we'll have to order the, OK, how long. No idea. Then presented the second issue and let him know that the coverage had been extended on the part. Was challenged with "How do you know that?" Because my awesome local mechanic printed out the information for me to bring despite the fact he could have completed the repair and I would have been none the wiser. Why am I having to justify everything to them? Ok so wait for a couple of weeks, crickets. Called the SM on a Friday. Not all the parts are in. Ok, I'll call Chevy on Monday when I return from my trip and see what's going on. Set an appointment for 8:15 on Tuesday for the 2nd issue. Called Chevy got a case number. Showed up on Tuesday, ONLY vehicle on the service drive at 8:15 in the morning. Again, met with the 4 headless horsemen. I'm the only one standing there. Finally, one of them loses and acknowledges me. Told them I had an appointment with X. He finally lifts his head. "What are you here for?" Really only vehicle out there and you don't know who you have appointments with? OK. Got the vehicle in, that repair was completed. Very simple so no kudos for that. Meanwhile getting messages from the Chevy Customer advocate that he's left messages with the dealership and they've not returned his calls. Not a good sign. Still no call from the dealership. Finally another week passes, advocate calls and say dealer has the parts, should be reaching out to set an appointment. Great. ANOTHER week goes by. No one from the dealership calls. Then get a message from the advocate that the dealership reports my repair was completed. Um no, the other repairs was completed, the recall was not completed. They either wanted this advocate off their back or they are totally this clueless. Finally gave up and called Dimmitt. Appointment made. Received more than one text message reminding me of my appointment. Arrived to a busy service drive. I gave my name and they immediately knew what I was there for. Mind you they did not know any of this backstory. Advisor I'd spoken to on the phone was busy but made a point to acknowledge me while another service advisor checked me in and got the process going.. Entirely different experience than at Ferman. For Ferman, they had a new to them customer and completely dropped the ball. I spoke with a close friend and told him this experience and he started shaking his head in agreement. He brought his new Traverse in and experienced the same 4 headless horsemen staring at anything but the customer. He won't be back either. As for the Chevy Customer advocate he tried, but it's apparent they really have no more pull with a dealership than a customer. So Ferman you've lost any service business I may have brought you and certainly any new/used car purchases. I drove 35 minutes to experience customer centric service when I should have only had to drive the 10 minutes to your dealership. Lot's of work needed to send a message that customers are appreciated in your service department. More

I live in California and it seems that there is a shortage of Silverado trucks nationwide. I found exactly what I wanted 2500 miles away in Florida at Ferman Chevrolet. Brett was my (over the phone shortage of Silverado trucks nationwide. I found exactly what I wanted 2500 miles away in Florida at Ferman Chevrolet. Brett was my (over the phone) salesperson and did an excellent job sending me videos and details of the truck that I would be purchasing. There were no delays and my truck was delivered ahead of schedule. I’m very pleased with the entire process. More

Received a good offer from the start wish I could have done better but I feel they gave their best shot . Joe was very patient , did all he could to answer all of ,my questions and left feeling Ferman has done better but I feel they gave their best shot . Joe was very patient , did all he could to answer all of ,my questions and left feeling Ferman has treated us quite well ! More

Great service provided. Willing to work with the customer. Sale of the vehicle seemed painless and it was also quick to purchase the vehicle and drive away. customer. Sale of the vehicle seemed painless and it was also quick to purchase the vehicle and drive away. More

Was met and checked in for the work on my truck. Tony Lange said it would be about two hours and directed me to the lounge. About two hours later he was back. Went to front and he explained the work that Lange said it would be about two hours and directed me to the lounge. About two hours later he was back. Went to front and he explained the work that was done on my truck. I paid my bill and left. I was treated well and the work was done promptly and correctly. Would recommend them to anyone. More

Called earlier in the day to get an appointment. They didn’t have any openings but said if I came in they would work me in. I was only at the dealership a short time. Their customer service was professio didn’t have any openings but said if I came in they would work me in. I was only at the dealership a short time. Their customer service was professional and on point. I drive past several other Chevy dealerships to have my vehicle serviced at Ferman Chevrolet Tarpon Springs. More