Ferman Chrysler Jeep Dodge RAM of New Port Richey

Wont use this service department again Took my 2019 Jeep Wrangler in for its first oil change and tire rotation. When I arrived I mentioned that the new 2019 Wrangler require 5 quarts of oi Took my 2019 Jeep Wrangler in for its first oil change and tire rotation. When I arrived I mentioned that the new 2019 Wrangler require 5 quarts of oil opposed to the previous models that require 6 quarts. Get my service invoice and it says 6 quarts were added. I expressed my concerns to the service advisor who still claimed that 6 quarts was correct despite me pointing out in the owners manual where it says 5 quarts. Took 3 days to get in contact with the service manager who finally was able to resolve the issue. Also asked for my spare tire to be incorporated in the tire rotation, come to find out it was never touched. Definitely won’t be returning to this service department as I can not trust them to perform something as simple as an oil change correctly. More

Excellent Service from Jamie Jamie and his service team is outstanding. The work that needed to be done was performed in a very professional and timely manner. Would highly recomm Jamie and his service team is outstanding. The work that needed to be done was performed in a very professional and timely manner. Would highly recommend. More

2019 ram 1500 classic First oil change and tire rotation. Everything is good. They are changing the back window due to a problem with the seal. They took care of me in and First oil change and tire rotation. Everything is good. They are changing the back window due to a problem with the seal. They took care of me in and out quickly More

Everything was great. No problems, Jamie is awesome, service was quick & as far as I can tell everything was done correctly, I will be back to Ferman January. No problems, Jamie is awesome, service was quick & as far as I can tell everything was done correctly, I will be back to Ferman January. More

Great experience Love the employees there will always be giving my work on my vehicles. Just the fact that this dealership goes out of it’s way to make sure any proble Love the employees there will always be giving my work on my vehicles. Just the fact that this dealership goes out of it’s way to make sure any problems are corrected n the customer satisfied. With all the dealers that I have dealt with back in Cleveland Ohio n here in Florida this dealership is ranked number one with us . Thank You Steve n Michelle we love you! More

Good experience Fast and friendly service! I wasn't expecting to be in and out as quick as I was. It was an overall good experience. Dustin did great! Fast and friendly service! I wasn't expecting to be in and out as quick as I was. It was an overall good experience. Dustin did great! More

Becky in the service department ROCKS!!! We have 2 Jeep wranglers and always bring them here to be serviced! Becky has been helping us out for the past few years and she is just wonderful! S We have 2 Jeep wranglers and always bring them here to be serviced! Becky has been helping us out for the past few years and she is just wonderful! She always has a smile on her face and makes sure we are in and out of there in no time! She was an extra blessing me today too during our visit! Always have a great experience at Ferman and the staff is just incredible!!! More

great Pete salesman was thorough and helpful jonathan finance person was also very helpful the car was delivered to my home and saved me another trip all ar Pete salesman was thorough and helpful jonathan finance person was also very helpful the car was delivered to my home and saved me another trip all around good experience More

Excellent service Steve is very knowledgable and straight forward. Goes out of his way to accomodate. He stays in communication through every step of the process and ex Steve is very knowledgable and straight forward. Goes out of his way to accomodate. He stays in communication through every step of the process and explains thouroughly what is going on. More

OUTSTANDING The customer service was incredible at this facility. The salesman, Joseph, was a hustler. He asked what I was looking for, I told him and gave him my The customer service was incredible at this facility. The salesman, Joseph, was a hustler. He asked what I was looking for, I told him and gave him my terms, and he delivered. They all were professional and quick. My deal was done in a couple hours which is a record time in my experience in buying a vehicle. Ferman did not disappoint and i will recommend anyone to visit this dealership. More