Ferman Chrysler Jeep Dodge RAM of New Port Richey

Purple Jeep! AMAZING guest service. Called ahead to see if they had the Jeep and it was out front waiting for us! Test drove it and immediately knew it was mine ;) AMAZING guest service. Called ahead to see if they had the Jeep and it was out front waiting for us! Test drove it and immediately knew it was mine ;) the price was seriously incredible too! I’ve been searching for about 7 months and FINALLY found the perfect Jeep. Brandon and Eric are incredible and were actually very fun to just sit down and talk to while waiting for paperwork to be written up. We will 100% recommend them to any of our friends. More

First Service on my Jeep!!! #NinjaServiceRockStars Ferman Chrysler Jeep Dodge Ram of New Port Richey are super stars!!! It was my first service with my new Jeep, and from beginning to end it was a supe Ferman Chrysler Jeep Dodge Ram of New Port Richey are super stars!!! It was my first service with my new Jeep, and from beginning to end it was a super easy, and comfortable experience. The easy of setting an appointment, to the AWESOME BECKY who greeted with a smile, and was so cool, and professional during the whole process. She saw how tired I was after getting off a 48 hour shift at fire dept, and she said we will get you out of here ASAP! WHICH SHE DID!!! Now while I was waiting inside for the first service to be done, enjoying free coffee, donuts, and (shhhhhhhh even a bagel) I was also greeted by ROY (he is basically the best car salesman I have ever met, probably near KUNG-FU/NINJA status himself) who went out of his way to swing by and say HI! All around professional, FAMILY atmosphere and I am kinda of excited to go back and just hangout....lol More

Engine trouble light explained Went I to have trouble light checked. I am a thousand miles from home. Issues were explained to me very clearly. Vacuum and emissions issues so I elec Went I to have trouble light checked. I am a thousand miles from home. Issues were explained to me very clearly. Vacuum and emissions issues so I elected to wait till I got back home. Very understanding More

Customer service I never have a problem with service. Jason is a great advisor. I’m glad they give you to the same advisor every time makes it more personal. My only I never have a problem with service. Jason is a great advisor. I’m glad they give you to the same advisor every time makes it more personal. My only issue is sometimes it’s hard to get in on Saturdays and that’s my only day off. That could partially be my fault I need to maybe make appointments way in advance. Other than that everything was fine More

Poor service and parts department I will say I did not buy my 17’ 2500 cummins here because of a 13k difference in the exact same truck at a different dealer. That being said, i pull i I will say I did not buy my 17’ 2500 cummins here because of a 13k difference in the exact same truck at a different dealer. That being said, i pull in to the drive was not greeted even though there were employees in the drive i sat there for a minute then an older women pulls up 3 SA run out to get her going, i say hey can someone get my info for my scheduled warranty work and get dirty looks and told to wait. So i go into the SA and get it going, now I know dealers hate warranty stuff but when i make a 2pm appointment and you dont take my truck till 4pm even though I verified that the water pump and tranny recall my truck would be ok, i ended up being there till 545pm. Next run in was about a month later with parts dept, everyone back there should be fired!! I go back to the pathetic area they call parts, not one soul back there, so i wait patiently figuring someone will poke out to check, nope 25 mins goes by after a SA paged parts and the GM walks by to ask if i have been helped. I hear guys bs’in in the back then a pissed off guy comes out, i tell him i need a fuel filter for my cummins he says 101.$ so glad i wasted 30 minutes, ended up buying it on amazon for 42$ nice highway robbery. 60$ inflation. They wanted close to 650$ to do 2 fuel filters and an oil change, i do it my self for 160$ this place only has good reviews on oil changes, any dealer can pump out oil changes in lieu of good reviews. Had one other issue (warranty) with my rims, made an appointment showed up told they were to busy and behind and come back tomorrow inconvenient but whatever next day comes and go back and they tell me to leave my truck all day they gotta take some pictures to send to fca i said i have a jack in my truck ill take the tire off for you, he said nobody has time to come out right now, so i got and my truck and went about my day and handled it myself and fca was made aware of all these situations. Theyre service and parts attitude ruins the dealership and naturally everyone in sales will have a better one because they want to sell you something More

Easy and stress free I had such a great experience at Ferman. Genaro gave me an awesome deal and made it quick and easy. Eric in finance got me a lower APR than what I cam I had such a great experience at Ferman. Genaro gave me an awesome deal and made it quick and easy. Eric in finance got me a lower APR than what I came in with and in 2 hours I was on my way. Thanks so much!! More

Very professional and Courteous The rep was very friendly and professional. Responded quickly to n my needs I was offered a ride home from the dealership. Did not need it. But is wa The rep was very friendly and professional. Responded quickly to n my needs I was offered a ride home from the dealership. Did not need it. But is was nice to know it is available in the future More

Chrysler Pacifica hybrid 2018 25 miles on fully charge First use after service 34 miles on fully charge. Next use 31 miles. Reason for good rating I was told they found nothing. 25 was OK First use after service 34 miles on fully charge. Next use 31 miles. Reason for good rating I was told they found nothing. 25 was OK More

Mark Goode the Sales Manager was straight with me. The Sales Manager gave me an "Out the Door" price off the bat. I was ready to write the check and Tina Robinson found me another $1000.00 off!!! I fee The Sales Manager gave me an "Out the Door" price off the bat. I was ready to write the check and Tina Robinson found me another $1000.00 off!!! I feel good about the deal... More

Great place Fast and friendly. Was a great experience. Our salesman made buying a car smooth and problem free. Will definately come back when we need another car Fast and friendly. Was a great experience. Our salesman made buying a car smooth and problem free. Will definately come back when we need another car More