Ferman Chrysler Jeep Dodge RAM of New Port Richey

No Nonesense, smooth experience contacted dealer via internet inquiring about a particular vehicle and had an immediate response from the dealer. ken was respectful of my busy sche contacted dealer via internet inquiring about a particular vehicle and had an immediate response from the dealer. ken was respectful of my busy schedule and was able to correspond with me disconnected via text messages which i appreciated. after visiting the dealer ken was helpful and straightforward. i dont like my time being wasted and appreciated kens approach. ended up buying the jeep and it was the smoothest experience buying a vehicle as i have had More

Knowledgeable Roy Faulkner was very knowledgeable and continues to answer any questions after we have purchased the vehicle. Everyone we have worked with has been g Roy Faulkner was very knowledgeable and continues to answer any questions after we have purchased the vehicle. Everyone we have worked with has been great. More

The worst service department ever I purchased a 2014 jeep grand Cherokee. I heard a small squeaking noise at the time of purchase. I was so small that it did not warrant looking into. I purchased a 2014 jeep grand Cherokee. I heard a small squeaking noise at the time of purchase. I was so small that it did not warrant looking into. As the months went on I notice the noise only when I hit a but or a pot hole. The headrest came apart one month after purchase. I later found that this was part of a factory recall that was supposed to have been handled by the service department. I called to report these problems and ask for and oil change. Me and an my wife had planned to take a trip to pigeon forge Tennessee. I asked for someone to just take a look at my vehicle before the trip. I also said that the transmission is lagging on acceleration. He said that it does not sound serious and I should be able to make my trip and bring it in afterwards. I gave him my information and he said that I should be fine until after my return. Unfortunatey the trip take 2000 miles to travel round trip. Three weeks after the trip I got car in tor the servicing. When I purchased the vehicle they told me about the 100 day warrantee but refuse to let you know about the 3000 mile portion of the warrantee which I went over on my trip to Tennessee. I never knew this but even so they I asked for and oil change I was called and told me that first your car cannot be waranteed and next. That little noise is in the front end and you need a rack and pinion. Next the seat is comming apart and needs to be replaced. Rack and pinion 1400 and seat several hundred dollar. The said that they did the oil change. My rebuff to all of this was oil is not change or not reset but I have a reciept for the repair. This was supposed to be a certified vehicle. They missed the rack and pinion, missed the factory recall on the seat. They did not properly do the oil change. My car ws dirtier when picked up the vehicle than when left. The oil change was not done. This was the service department that certified the vehicle. I am afraid to drive my on new car. I think that my car was passed over on repairs and cerification and may be lemon. I have called chrysler and if things do no match up i will return my vehicle as a lemon. The sales people were nice but all of that is out of the window because I think that they only want sell cars. I may have to return mine. More

Love my new Charger . Pete Andrianopoulos was excellent sales person. Robert Packard referred us to the Ferman Chevy dealership where we bought a Chevy Traverse. He eve . Pete Andrianopoulos was excellent sales person. Robert Packard referred us to the Ferman Chevy dealership where we bought a Chevy Traverse. He even called that dealership and referred us to Ed Palaez. More

Pleasant experience Tracy and everyone else was extremely helpful in getting me to the vehicle that fits my wants and needs. This is the second Jeep I have leased with Tr Tracy and everyone else was extremely helpful in getting me to the vehicle that fits my wants and needs. This is the second Jeep I have leased with Tracy, both have been very good experiences! More

Another Positive Experience This is the 3rd vehicle we've gotten from Ferman and we wouldn't go anywhere else! Dennis was friendly and helpful, but not pushy. I told him what I w This is the 3rd vehicle we've gotten from Ferman and we wouldn't go anywhere else! Dennis was friendly and helpful, but not pushy. I told him what I wanted in my next vehicle and he was able to find several options for me to choose from. He worked with us to find the best possible deal and I couldn't be happier with the outcome! More

akways excellent! Jamie and his team always team me and my car like a family members that they like :) I always recommend them to any one looking for Honest service at Jamie and his team always team me and my car like a family members that they like :) I always recommend them to any one looking for Honest service at a fair price. More

Good and easy car buying It was simple and easy to fill out paper work and the employees helped a lot with choosing the best option. very friendly and would recommend It was simple and easy to fill out paper work and the employees helped a lot with choosing the best option. very friendly and would recommend More

Had to have the radio replaced He was explained the problem and was good on the work and time estimates as well as the cost. And he called me when the work was completed. He was explained the problem and was good on the work and time estimates as well as the cost. And he called me when the work was completed. More

Un-Courteous, no communication, un-welcoming Showed up, no one in the service department acknowledged me or asked if I need help. They just kept walking by me til I finally asked someone to help. Showed up, no one in the service department acknowledged me or asked if I need help. They just kept walking by me til I finally asked someone to help. Dropped of the Vehicle and never got a status call, they kept it overnight without ever giving me a phone call or getting my permission. Left my wife and I stranded without a vehicle for 24 hours. Every time I called would get transferred to service where no one ever would answer or reply to messages. Jason in service did not reply to texts or calls. When he finally did the next morning he had a women whom I guess don't work in that department call me cause I guess he did not want to speak to me himself. She didn't have the answers to my questions so she had to transfer me to him anyways. These guys need to take a lesson from the people at Ferman Chevy in Tarpon Springs about customer service and common courtesy. Ferman Chevy messed up before but made up for it with a free rental and discount. When I complained to Jason he didn't even offer a discount or at least throw in a free oil change. Also seemed very insincere with his apology. I think I will take the Vehicle to Tire Choice next time, Friendlier staff and more helpful. More