Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Steve was at lunch when I arrived. Jamie said no problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections More

I worked with David in service he did a great job he took care of all my issues. I would recommend him to anyone.thanks care of all my issues. I would recommend him to anyone.thanks More

Steve did a good job communicating with me about the service on my truck and received it as promised. I received the truck back cleaner than I gave it to him. service on my truck and received it as promised. I received the truck back cleaner than I gave it to him. More

Encountered two issues w/ my Jeep that I could not resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wr resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wrong!?!? Too much credit extended. Dropped vehicle two separate instances (after one faulty diagnosis), was without vehicle over 6 weeks in all, neither issue was ultimately diagnosed (cannot use the vehicle by the way). The dealer was able to justify retaining the diagnosis fee though. I could have screamed & ranted, but what’s the point?? Find an independent shop w/out the corporate bull to resolve your repair issues!! More

Only had vehicle service oil change tire rotation no problems , I had to make appointment for service it would be nice if they offered an express lane. problems , I had to make appointment for service it would be nice if they offered an express lane. More

Fantastic service. Service advisor Jason was excellent keeps you informed of your service Warranty work completed with no issues Safety check completed Dealership very clean keeps you informed of your service Warranty work completed with no issues Safety check completed Dealership very clean More

Slow slow ,service manager wasn’t nice to anybody!No Customer service skills!Yelling at other employees in front of custmers.Never calls when car is ready. Customer service skills!Yelling at other employees in front of custmers.Never calls when car is ready. More

It took over 2 hours for a scheduled oil change. When I texted service consultant he didn't respond. I have been there in the past with a different service consultant and had no issues. texted service consultant he didn't respond. I have been there in the past with a different service consultant and had no issues. More

Great place to take your vehicle for fast, reliable, accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles More

This dealership has a VERY serious Problem communicating!! After keeping the car from Oct 28 - Dec 14 they felt the problem was solved. The car is dead again on Dec 28 and I have called and te communicating!! After keeping the car from Oct 28 - Dec 14 they felt the problem was solved. The car is dead again on Dec 28 and I have called and texted Jason every day to discuss this problem with no response. I have left messages for Mike Hayes for 2 days with no response. They are not even aware of the problem because no one can return a phone call. Spent 750 on this last visit and here I sit with no car and nobody who can return a call or text. My next calls will be to BBB and Michigan. More